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BT Broadband - fat chance !

SJH

0
Having waited for my BT Broadband for 3 weeks post order confirmation, spent hours on the phone, sent numerous emails to complaints@btinternet.com - and got nowhere, I finally spoke to a engineer who stated that BT had a software fault which meant :

1. my job was on the delay list and being monitored - big deal !
2. they could not predict when they could provide me with service
3. no other ISP could provide me with service
4. other customers were similarly affected

Anyone out there having the same run-around or know anything more about the mysterious software issue ? Surprise, surprise - nothing posted on the BT website and my order is so old I can't track it there anyway.
I am now requesting daily updates from them - it happens sometimes - and chasing compensation - wish me luck.:mad:
 
FWIW this sounds like a local issue that is holding up your B/Band connection... perhaps your exchange undergoing LLU?
I have heard that this does sometimes backfire and the workload involved is larger than expected leaving all proposed new connections unprovisioned until the problem is rectified. Older exchanges in particular are prone to this scenario.
 
Hi there,

You've probably seen my thread-let's face it, any ISP can make mistakes, but what has disgusted me is the utter impossibility of tracing anything with them, let alone making a complaint.

I've now sent (hopefully a final) one by recorded delivery to their Chief Executive in London

Ernie
 
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