My girlfriend has been with BT broadband for about 18 months. On a GOOD day, she gets 1Mb sync speed. At present the HomeHub stats are:
DSL noise margin: 6.00 dB upstream, 6.10 dB downstream
DSL line rate: 416 Kbps upstream, 960 Kbps downstream
She has the HomeHub plugged into the Master socket and we have tried 3 or 4 different ADSL filters to no avail. The telephone exchange is less than 2 miles away and there is a BT green cabinet at the end of her road, approximately 200 Metres away. BT have not been helpful, in fact they were uninterested in resolving the poor line speeds and were more interested in hard selling an upgrade to Infinity.
Alternative ISPs are suggesting the following speeds on their availability checkers:
Uno: 9.1 - 18.9 Mbps
Sky: 14.7 - 21.4 Mbps (Minimum 10.9 Mbps - Ofcom V.C.O.P)
Plusnet: 8 - 18 Mbsp
EE: 8.5 - 18.5 Mbps
Would I be correct in thinking that BT is under performing, or could it just be a poor line?
DSL noise margin: 6.00 dB upstream, 6.10 dB downstream
DSL line rate: 416 Kbps upstream, 960 Kbps downstream
She has the HomeHub plugged into the Master socket and we have tried 3 or 4 different ADSL filters to no avail. The telephone exchange is less than 2 miles away and there is a BT green cabinet at the end of her road, approximately 200 Metres away. BT have not been helpful, in fact they were uninterested in resolving the poor line speeds and were more interested in hard selling an upgrade to Infinity.
Alternative ISPs are suggesting the following speeds on their availability checkers:
Uno: 9.1 - 18.9 Mbps
Sky: 14.7 - 21.4 Mbps (Minimum 10.9 Mbps - Ofcom V.C.O.P)
Plusnet: 8 - 18 Mbsp
EE: 8.5 - 18.5 Mbps
Would I be correct in thinking that BT is under performing, or could it just be a poor line?