Penybanc
Casual Member
Has anyone had a problem with their VOIP installation. We were part of a 71 household BT community fibre scheme completed in September 2020 and have an FTTP connection. Our VOIP service works fine when making calls but will only ring when receiving calls from digital devices. No calls are received from analogue phones. Those in our scheme also taking the VOIP package have an identical problem. When we plug in our old analogue phones to the green socket on the back of the Home Hub 2 the analogue calls come though Ok. BT have been working on the problem since September but have not been able to identify the problem. Our FTTP installation has been checked and otherwise found to be fault free. Anyone had similar issues and if so have they been resolved? Incidentally the installation engineer advised that our connection from our DP was via a hybrid fibre optic cable also containing a copper line connection. BT FTTP help department were not aware that this was possible – but maybe I misheard?