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I have this same ONT, albeit just the generic Huawei one. It doesn't really do anything at all, no VLAN or anything like that. It just passes everything along for the router to deal with.So went to see if the old corded phone will plug in to the ONT (I had to google what that was) and there’s no socket to allow me to try that...
I called Sky last night, on the off chance they could see anything their end. First line support so not sure quite what technical ability / level / systems access they’d have been but said as far as they were concerned I’d totally left them. Still nothing from BT when I reported Xmas eve, how long should I be waiting? Appreciate it’s a funny time of year.Definitely a Number Porting Issue.
The BT Digital Voice has not been set up correctly for both Penybanc and davidmbell.
Done that now, thank you.Unfortunately davidmbell has no ONT socket.
@davidmbell
BT stated response is "By the end of the second working day after which the fault was reported". But this does not require an engineer visit and can be resolved centrally by the relevant support team.
I would chase them daily. If you private message me and I can try from here to prove BT PSTN is also not routing.
Ask to talk to a manager and request to speak to someone who understands Number Porting and why your BT Digital Voice has not been set up properly to receive calls from all other UK networks including BT PSTN.
OMG September!? And they still can’t fix it!!?My fault was reported in September and taken up by the Executive Customer Resolution Team - whatever that, is a few weeks later. You do however deal with the same person each time so the feed back is much quicker.
Let me know how you get on if you make any progress.Nope. Telling me they don’t know what the problem is and that there are numerous folk around the country with similar problems that they cannot yet fix. Waiting for the New Year before pursuing further.
01650531 - hope that helpsSorry as your Exchange (originally) is so small I need 8 digits of the number.
BT to BT - kept our old number, we were provided with an FTTP connection with VOIP as a free add on. Basic problem seems to be calls made from analogue devices and some mobiles don’t reach the VOIP phone. No problems with outgoing VOIP calls .Was the change for you and the others affected BT (Losing Communication Provider to BT (Gaining Communication Provider) or from another ISP?
OK so BT is the Losing Communications Provider (LCP), the Range Holder (RH) and the Gaining Communications Provider (GCP), they also run BT IPEX (BT DV, BT IP, hosted VoIP CPs and CP interconnect) so its all in their domain to fix.BT to BT - kept our old number, we were provided with an FTTP connection with VOIP as a free add on. Basic problem seems to be calls made from analogue devices and some mobiles don’t reach the VOIP phone. No problems with outgoing VOIP calls .