Hello I had BT broadband (8 meg service told I could receive 6.5).
My problem is that my line IP Profile is 500kbps! From what I have read this limits my line to receiving a maximum of 500kbps and seeing how I only get around 50kbs downloads this seems correct.
DSL connection rate (UPSTREAM):448kbps
(DOWNSTREAM):8128kbps
My downstream though says 8128kbps so it recognises I could potentially get 8meg? A few days after having the net I couldn't connect altogether so I rang BT and they told me that I had cancelled the broadband! Obviously I hadn't and then they told me their engineers must have cancelled it due to it being unstable on the lines (which would explain the slow speed) and that they would have to look into it further.
I rang them yesterday (note that the internet went down a week before christmas) and the guy I spoke to told me he had no idea what was going on and that they had messed up and he couldn't work out why the broadband was taken off in the first place.
He told me I would have to re-order the broadband which to me seems daft as surely the same problem will happen again if there is a fault on the line. However he told me that it's the only way around it, order the broadband then if I experience low speeds to call technical support.
I went ahead and placed the order again and a day later (today) I can connect to the internet but not using my wireless BT HUB but through my wireless networking card.
It says 'signal excellent' and my home hub isnt even turned on or plugged into the line...
One thing I just realised, my Netgear card seems to be connecting to itself in order to access the internet... how is this possible?
I have no modem/router/hub connected or plugged in. The netgear card says NETGEAR WG311T is connected to NETGEAR signal EXCELLENT, it stays on for 10 secs or so or sometimes it can stay connected for hours then says "wireless connection unavailable" although I can just click 'connect' again and it's straight back on.
How is it possible for a networking card to connect to itself and connect to the internet?
I have just checked BT's 'order status' and it says that broadband will be activated on my line on the 16th.. yet I am connected some how already though at 0.5 meg speed as before.
One thing I should point out is that I have only lived in this house for 3 months.
I am pretty sure I am not connected to a neighbours internet as the signal strength is excellent and as I said it doesn't have a ISP name (only netgear which is my card) and I can see my neighbours network.
The only thing I can think of is that this house already has broadband from a different ISP and I am connecting to that? Maybe I was somehow connecting to that ISP before when I had BT which meant the slow speed and why BT couldnt keep a stable connection because it was competing with a different ISP?
Surely if this was the case though BT would know about it seeing how they own the phone line?
But they are proccessing my order for broadband now which means they obviously think I don't currently have an ISP.
It's the only explanation I can think of although my knowledge of networking is very limited.
Anyone else got any ideas please? Also is there anyway I can see which ISP I am connecting to?
Thanks a lot guys, sorry for the long read but this is puzzling me.
My problem is that my line IP Profile is 500kbps! From what I have read this limits my line to receiving a maximum of 500kbps and seeing how I only get around 50kbs downloads this seems correct.
DSL connection rate (UPSTREAM):448kbps
(DOWNSTREAM):8128kbps
My downstream though says 8128kbps so it recognises I could potentially get 8meg? A few days after having the net I couldn't connect altogether so I rang BT and they told me that I had cancelled the broadband! Obviously I hadn't and then they told me their engineers must have cancelled it due to it being unstable on the lines (which would explain the slow speed) and that they would have to look into it further.
I rang them yesterday (note that the internet went down a week before christmas) and the guy I spoke to told me he had no idea what was going on and that they had messed up and he couldn't work out why the broadband was taken off in the first place.
He told me I would have to re-order the broadband which to me seems daft as surely the same problem will happen again if there is a fault on the line. However he told me that it's the only way around it, order the broadband then if I experience low speeds to call technical support.
I went ahead and placed the order again and a day later (today) I can connect to the internet but not using my wireless BT HUB but through my wireless networking card.
It says 'signal excellent' and my home hub isnt even turned on or plugged into the line...
One thing I just realised, my Netgear card seems to be connecting to itself in order to access the internet... how is this possible?
I have no modem/router/hub connected or plugged in. The netgear card says NETGEAR WG311T is connected to NETGEAR signal EXCELLENT, it stays on for 10 secs or so or sometimes it can stay connected for hours then says "wireless connection unavailable" although I can just click 'connect' again and it's straight back on.
How is it possible for a networking card to connect to itself and connect to the internet?
I have just checked BT's 'order status' and it says that broadband will be activated on my line on the 16th.. yet I am connected some how already though at 0.5 meg speed as before.
One thing I should point out is that I have only lived in this house for 3 months.
I am pretty sure I am not connected to a neighbours internet as the signal strength is excellent and as I said it doesn't have a ISP name (only netgear which is my card) and I can see my neighbours network.
The only thing I can think of is that this house already has broadband from a different ISP and I am connecting to that? Maybe I was somehow connecting to that ISP before when I had BT which meant the slow speed and why BT couldnt keep a stable connection because it was competing with a different ISP?
Surely if this was the case though BT would know about it seeing how they own the phone line?
But they are proccessing my order for broadband now which means they obviously think I don't currently have an ISP.
It's the only explanation I can think of although my knowledge of networking is very limited.
Anyone else got any ideas please? Also is there anyway I can see which ISP I am connecting to?
Thanks a lot guys, sorry for the long read but this is puzzling me.























