BT ceased my phone line in error (they have admitted it was an error) and I incurred disconnection and re-connection charges from my broadband supplier. Now BT are saying that they won't repay the charges that I incurred, and they even tried to charge me their own disconnection charge. Has anyone else had the same experience, or know how to get the money back?
One point to add is that throughout the nightmare of getting reconnected, BT put the pressure on me saying they could reconnect me quicker than my current supplier. They claimed they could reconnect me in 4 days rather than the 10 it would take anyone else. Xilo actually managed to reconnect me in 2 days. Now is that pressure selling? What is the bet that BT would not have disconnected me in the first place if I had broadband from them.
One point to add is that throughout the nightmare of getting reconnected, BT put the pressure on me saying they could reconnect me quicker than my current supplier. They claimed they could reconnect me in 4 days rather than the 10 it would take anyone else. Xilo actually managed to reconnect me in 2 days. Now is that pressure selling? What is the bet that BT would not have disconnected me in the first place if I had broadband from them.
Last edited:























