Web Buddy
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BT are getting ever more sneaky. Their latest trick is to charge you £0.06 even if your call does not connect. So if you use their 01471 service. I would suggest you stop using it unless you want to be mugged by BT.
I’ve neither seen nor received any notification informing me of this.Their latest trick is to charge you £0.06 even if your call does not connect
AFAIK, 01471 is the dialling code for Broadford, charged at normal rate.So if you use their 01471 service. I would suggest you stop using it unless you want to be mugged by BT.
paul45 said:Web Buddy wrote:
I’ve neither seen nor received any notification informing me of this.
Is it already being charged or a planned for the future?
AFAIK, 01471 is the dialling code for Broadford, charged at normal rate.
So why do you think a customer is being mugged when they’re being charged at normal rate for dialling an area code?
So are you saying that if I dialled out on my handset and recieved an engaged tone, I'll be charged 6p even though I wasn't connected ?Their latest trick is to charge you £0.06 even if your call does not connect
That's a very good point regarding Ofcom.I dont understand either. I cant see Offcom giving the nod to this
paul45 said:rruwalton wrote:
That's a very good point regarding Ofcom.
I've just looked on the BT site for any information (without success), so if I get a spare moment I'll try the Ofcom site.
If this is correct, I suspect BT are going to be saying goodbye to a lot customers.
And just think of the costs for those people who have to make multiple calls when trying to connect to their dialup ISP![]()
Kyle said:Now this is a hell of a lot different to what was originally posted.
I thought at one time, BT charged around 10p for using the return option (pressing "3"). However, it would seem that BT had dropped this charge some time back.
However, you originally said that using the 1471 service would cost, when infact it isn't and neither are call connection charges being introduced.
It's simply that if you don't make a note of the number and want the system to dial the number for you, you have to pay which I don't see as unfair. After all, directory services charge something like 49p per minute for the duration of your call, when they automatically connect you to your chosen number.
Basically, for what I've deducted from above, BT are charging 6p to connect the call, after the option for the system to dial the selected number has been initiated.
Its a bit of a grey area as it probably isn't a real engaged signal if you're been charged. I susspect there a dubious carrier arround telling BT its connected the call when is hasn't.Captain_Cretin said:I think the confusion is because if you dial up your isp for internet access and it doesnt connect or you get an engaged signel BT DO charge you for the attempt.
This was mentioned in another thread in here a week or two back.