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BT has downgraded stable line during migration

I have just migrated ISPs following 18 months on a stable 2MB line.
My new ISP has informed me that BT are insisting that I can only be connected to a 512kB connection because of noise. I admit that the attentuation and signal to noise ratios are not very good but I was happy with the speeds I was getting and the line always stayed in sync.
What can I do?:crap: The ISP (Lixxus) has been very supportive by escalating the problem twice through BT supervisors but ultimately thay are in the hands of BT.
Vince
 
Two questions first

1. Are you now on a Max product with Lixxus ?

2. Can you post your line stats ?

Cheers
 
if u have migrated then my understanding of the migration process is that you can only go like for like ie 2meg to 2meg, did this happen then you had connection problems and raised faults with new provider who would have raised faults with BTW. if this has happened and an engineer has investigated this and decided that your most stable rate is 512 then thats all your going to get.

Put your telephone number in this website www.bt.com/broadband

this will give you wholesales official line reading and if this states anything different than 512 then your isp is taking the mick and should be processing a regrade order for you
 
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I am not on ADSLMax, have attenuation of 60dB, SNR 18db.
I was moved from 2MB directly to 512KB without my permission because my ISP told me BT insisted. What can I do?
Vince
 
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