walkerx
0
Well went with BT BB on 7th Sept
Day 1) - unable to use pop3 email - called and was told account not activated - call uk support and was sorted
Day 2 - 10
various connection speeds - but downloads always at 60k (480kbps) - was told to wait till 17th Sept went everything should be set but to actually ring on the 19th Sept
19th Sept - phoned support to advise still problem with download speeds - had already done speedtest via bt test account - still receiving same dl speeds even though connected at 2mb - was told to ring uk number (150) as my account wasn't activated - done this and was put through to india again - re-explained everything and while on phone my dl speeds shotup to 753kbps then 940kbps - they also advised they needed to look into it and ring me on the 20th
Today - called uk (150) and managed to speak to someone who confirmed my account was fully activated - also asked about the MSR reset as if dl were only 60k during the tests no matter what speed i connected at then surely it was a false reading and the tests should be done again - they agree and said will put through to helpdesk so i could arrange this.
speaking to helpdesk - and explained again the problem - they wanted me to disable my antivirus and firewall on my pc - not sure why but they reckon it is affecting the connection - told i wasn't at home so couldn't but like to know why it would be affecting connection when everything was fine before moving to bt i was on 1mb connection with 980kbps downloads and that speed increased when speaking to someone last night.
have also explained i only want an MSR reset - is this too hard for them to comprehend - not only that what would turning off av and firewall on pc have on the dl speeds and what are they wanting to check - especially as the bthomehub has firewall on as standard
wait till i tell them i've got windows vista 64bit or even linux - now that will be fun....
Day 1) - unable to use pop3 email - called and was told account not activated - call uk support and was sorted
Day 2 - 10
various connection speeds - but downloads always at 60k (480kbps) - was told to wait till 17th Sept went everything should be set but to actually ring on the 19th Sept
19th Sept - phoned support to advise still problem with download speeds - had already done speedtest via bt test account - still receiving same dl speeds even though connected at 2mb - was told to ring uk number (150) as my account wasn't activated - done this and was put through to india again - re-explained everything and while on phone my dl speeds shotup to 753kbps then 940kbps - they also advised they needed to look into it and ring me on the 20th
Today - called uk (150) and managed to speak to someone who confirmed my account was fully activated - also asked about the MSR reset as if dl were only 60k during the tests no matter what speed i connected at then surely it was a false reading and the tests should be done again - they agree and said will put through to helpdesk so i could arrange this.
speaking to helpdesk - and explained again the problem - they wanted me to disable my antivirus and firewall on my pc - not sure why but they reckon it is affecting the connection - told i wasn't at home so couldn't but like to know why it would be affecting connection when everything was fine before moving to bt i was on 1mb connection with 980kbps downloads and that speed increased when speaking to someone last night.
have also explained i only want an MSR reset - is this too hard for them to comprehend - not only that what would turning off av and firewall on pc have on the dl speeds and what are they wanting to check - especially as the bthomehub has firewall on as standard
wait till i tell them i've got windows vista 64bit or even linux - now that will be fun....
