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BT - How to contact them, live chat/phone?

OldGeezer

Regular Member
Am struggling to contact BT about a broadband issue. When I ring the 0800-800-150 number I am asked to key in my bt phone number but I don;t have one, so I am stuck.

Is there a phone number for the BT Fibre Team?
 

OldGeezer

Regular Member
I used to post on the BT Community forum and contact a moderator, you need to be able to go online which I did with my mobile.
Thanks for your advice.
If BT can't make it easy for a potential new customer to talk to them live over the phone or on the internet then they don't deserve my custom.
 

kommando828

ULTIMATE Member
I left them and went 4G, they are muppets, even when I get FTTP and go back to being connected to the exchange I will use any ISP but BT.
 

Mark.J

Administrator
Staff member
ISPreview Team
Usually I wait for the 'for all other options press..' phone message and go with that, which tends to get you through to a human. But I'd agree that expecting a customer to have an existing BT number is a pretty dumb roadblock to place in the order process, especially as they do now sell data-only packages too.
 

OldGeezer

Regular Member
Thanks Mark, I was after some information on the new "Home Essentials" package that has been advertised but at present it seems to be all hush hush.
 
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