Hi
I have had an ongoing saga of poor adsl speed with Pipex. (up to 7.6Mbps off peak and down to 14Kbps peak!) They have said the reason is that my line now only supports 2Mbps.
When I signed up to them last December the BT line speed capacity test was 6.7Mbps and this was what I had been getting from my previous ISP. I recently checked my line speed using BT's speedtest and Samknows and they both now say my line will only support 2Mbps. An interesting element is that my other analogue phone line (have 2 lines into the house,) still says it will support 6.7Mbps and both are on the same cable and 200m from the exchange. I have had them both checked by BT and also had an engineer out to confirm all is well.
Any idea why my line capacity has been reduced, and how do I get it raised again? Pipex have refered me to BT saying not their issue and BT say cannot help is Pipex!
Many thanks
Matt
I have had an ongoing saga of poor adsl speed with Pipex. (up to 7.6Mbps off peak and down to 14Kbps peak!) They have said the reason is that my line now only supports 2Mbps.
When I signed up to them last December the BT line speed capacity test was 6.7Mbps and this was what I had been getting from my previous ISP. I recently checked my line speed using BT's speedtest and Samknows and they both now say my line will only support 2Mbps. An interesting element is that my other analogue phone line (have 2 lines into the house,) still says it will support 6.7Mbps and both are on the same cable and 200m from the exchange. I have had them both checked by BT and also had an engineer out to confirm all is well.
Any idea why my line capacity has been reduced, and how do I get it raised again? Pipex have refered me to BT saying not their issue and BT say cannot help is Pipex!
Many thanks
Matt























