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BT Losing customers ! Anyone surprised?

2 to 3 times? Might have to show your working on that one - and the demand for symmetric upload speeds remains far lower than people insist


Its £77 for 1.6GB on Openreach. I am paying £29 for this on Yayzi through CityFibre on a three-year fixed price (no price increases at this time) basis.
 
Sorry I can't read the Telegraph article (as I don't have a subscription) but BT are trying to move all there residential customers to EE, so if it is just BT numbers, then you would expect BB customer numbers to be going down as they move to EE.
But there are a lot of other options from altnets so I suppose it's to be expected...
Here ya go


btw, this site is very handy

 

Its £77 for 1.6GB on Openreach. I am paying £29 for this on Yayzi through CityFibre on a three-year fixed price (no price increases at this time) basis.
the cityfibre that's racking up losses and curtailing its build plan, and whoever on earth "yayzi" are? Let's see how long it lasts at that price.

The "openreach" (equinox discounted) price is £30 a month for 1.6Gbit (https://www.openreach.com/content/d...Full-Fibre-Broadband-from-April-24-online.pdf) or £24 if the ARPU plan is met. What BT, Vodafone, etc choose to charge at retail after accounting for the rest of the cost of providing service is another matter.
 
People seem to forget that Openreach's prices are controlled by Ofcom so they can't undercut the alt nets for pricing, the alt nets undercut because they have no brand recognition like BT or Openreach for that matter, though I did get a deal for 37 pound a month on a business contract from Talktalk for 900mbps with 4 static IP addresses
indeed - and Cityfibre are first to complain when Openreach wants to make a price cut (and again when Ofcom approves it). Apparently competition can only work in one direction...?
 
and whoever on earth "yayzi" are? Let's see how long it lasts at that price.
They've been around a few years now

The "openreach" (equinox discounted) price is £30 a month for 1.6Gbit (https://www.openreach.com/content/d...Full-Fibre-Broadband-from-April-24-online.pdf) or £24 if the ARPU plan is met. What BT, Vodafone, etc choose to charge at retail after accounting for the rest of the cost of providing service is another matter.
Don't forget to add your VAT ;) and we can ignore the ARPU pricing as this won't get passed on, mere profit to the provider
 
I would honestly say it's due to EE. I only see the odd one or two BT routers now in this direct area,the rest is EE. It's so plainly clear that this is due to the transfer and not actually customers ditching BT. Typical of the "torygraph"
As a BT customer, I can confirm that most Smart Hubs updated to start broadcasting EE WiFi hotspots earlier this year instead of BT.
 
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They've been around a few years now


Don't forget to add your VAT ;) and we can ignore the ARPU pricing as this won't get passed on, mere profit to the provider
I remember a report coming out whilst I was working for them in the back office that BT makes most of it's money from Value Added Services and not the actual broadband service, things like the Wifi disks or EE TV, same on the EE side of the business with their mobile services.
 
Sorry I can't read the Telegraph article (as I don't have a subscription) but BT are trying to move all there residential customers to EE, so if it is just BT numbers, then you would expect BB customer numbers to be going down as they move to EE.
But there are a lot of other options from altnets so I suppose it's to be expected...
It is BT Openreach in the article, the headline is misleading.
 
Sorry I can't read the Telegraph article (as I don't have a subscription) but BT are trying to move all there residential customers to EE, so if it is just BT numbers, then you would expect BB customer numbers to be going down as they move to EE.
But there are a lot of other options from altnets so I suppose it's to be expected...
BT and EE are the same company, all EE IP addresses now state BT

It's about time the incumbent monopoly was reduced to just a data pipe
 
BT and EE are the same company, all EE IP addresses now state BT

It's about time the incumbent monopoly was reduced to just a data pipe
I wish they would just do a dark fibre style network as in other countries would make the amount of street furniture far smaller
 
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I wish they would just do a dark fibre style network as in << A FEW >> other countries
A monopoly network is still a monopoly network. Commercially, it makes no difference whether it's a monopoly GPON network or a monopoly dark fibre network. Openreach wouldn't have gotten off their backsides and started rolling out FTTP unless other companies had started rolling out parallel networks and threatened to eat their breakfast.
would make the amount of street furniture smaller
That's a hard claim to justify, since you'd need 32 times as many backbone fibres.

This either means 32 times as much spine cabling to the headend exchange, with huge "meet-me" patching rooms to patch individual customers to their chosen provider, and space for all the provider's head-end equipment; or it would mean huge street cabinets to host a multitude of providers' patch panels or splitters (who would then each need their own backhaul cables to their own POPs)

Reducing equipment on top of poles would be a relatively minor gain in comparison.
 
Elderly neighbour last Sept joined BT with a 24 month contract with Fibre and Free Calls
Talking to him at Christmas he remarked how much he was being charged for Local Calls - But they were free, so why was he being charged ?
I got him to ring BT who admitted they was a mistake and his contract had now been updated for the free calls
Firstly - they didnt refund any money for the past 4 months, as they laid the blame on him
Secondly -they reset the Contract for 24 months to start from January
 
Elderly neighbour last Sept joined BT with a 24 month contract with Fibre and Free Calls
Talking to him at Christmas he remarked how much he was being charged for Local Calls - But they were free, so why was he being charged ?
I got him to ring BT who admitted they was a mistake and his contract had now been updated for the free calls
Firstly - they didnt refund any money for the past 4 months, as they laid the blame on him
Secondly -they reset the Contract for 24 months to start from January
I hope you have time to help your neighbour to challenge this nonsense. A written complaint to BT would usually yield results, I get the impression that the front line staff are not empowered to implement common sense these days.
 
I will be leaving BT Fiber 500mb as it is currently at £40 per month. Will move to community Fiber as they can provided me 1GB for £26 per month. It’s a no brainier
 
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Virgin and BT/EE are haemorrhaging customers due to the way they ramp up bills.

I understand the cost of running and deploying / upgrading the network but when people sign a contract for £40 a month, they don’t expect it to go up to £85 on month 19 or 25.

I know they clearly tell you they’re going to do it but people have busy lives, they don’t always add it to their calendar. Then out of the blue their broadband bill doubles, they’re angry and leave.

They need to stop this discount pricing method and just add the CPI. When the CPI makes the deal uncompetitive the customer can then call up for a new deal.

Instead customers are being caught out and are then looking for a cheaper option (and sometimes better) because they’re annoyed.

You’ve got CityFiber, FF, BRSK etc etc hoovering these people up.
 
This post will be therapy for me, apologies in advance…

I will be leaving BT in May next year when my current FTTC Halo3+ contract expires.

Generally the connection and hardware has been very reliable, which is important when I regularly work from home and have teenagers.

The support of key staff members through the BT community has been excellent when I have had the odd issue, but this is where the pain starts, because I have had to reach out when their online services fail (often), or when I have called and the call handler has done something completely different to what was agreed on the call (lied is a strong word…).

The comms they provide is beyond poor and, based on the number of complaints I see on forums, they are clearly making a pigs ear of transferring BT customers to EE, where the app and background systems all seem to be held together with the same mouldy string the BT systems are.

The new WiFi 6 hub that is offered by EE doesn’t appear to cover itself in glory either currently.

Someone also mentioned all the add ons, so it is also worth pointing out that a number of service add ons that were/are included with BT are either being closed (BT Cloud), or are chargeable extras on EE.

For example, I have included Norton and PAYG Digital Voice with BT, both cost extra with EE.

My Halo3+ includes a free upgrade to Full Fibre 100 when FTTP arrives, with no need to re-contract which is in the terms still on the BT website today. Others who have got the same arrangement have upgraded and of course, been re-contracted for another 2 years because the computer says no.

Ultimately they are a huge, overly complicated, slow, disorganised lump of a group with “customer service” agents who now seem overly focused on what they can sell you rather than help you with, awful self serve options that simply don’t work and you are better served using pretty much any other Openreach based service provider.

That’s why I will be leaving anyway! :ROFLMAO:
 
This is not a BT thing, but a general observation... the expectations of support from consumers verses what is reasonable and practical to deliver remotely are completely disconnected from each other.

The residents of this forum will largely be able to self help and fix the majority of problems themselves, and those who are not will usually get good advice here.

But your average consumer will struggle with really basic concepts, the difference between broadband, wired ethernet, WiFi can be difficult. Trying to get my mum to understand these differences is hard, when you add a mobile network into the mix there's a whole other level of confusion. And then where does ISP responsibility end when some device in the home isn't working as expected - your average consumer will struggle, and ISP helpdesks can get roped into lengthy support calls where it's unlikely to be their remit - do they wash their hands, or try to help? If they help and it causes problems do they open themselves up for liability.

I have several times visited a friend's or family's home and learned about some tech trouble which I have fixed within a few minutes that they have been suffering with for months having spoken to ISP and manufacturer and got no where. And maybe unfairly the consumer ends up bad mouthing the ISP when it's actually nothing to do with them.

It's a tough world out there for average non techie consumers, and time is money.
 
At least you get fibre by the sounds of it! We're stuck with ADSL at up to 19mbps.

Have Virgin Media HFC broadband in the area but that's it, all other options would be data.
Girlfriend's place was stuck with 8Mbps adsl. So added 4G connection with a directional antenna and a EE 4G Router. Using Lebara SIM. Up'ed it to 20Mbps to 30Mbps down and 10 to 15 Mbps upload. Now Gigaclear is available, offered £20 a month for 500Mbps (for 1st 18 months). So will be switching to fibre, but lowest offering of 200Mbps will be fine.
 
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