cyclope
0
Earlier today i was using the phone during a call it went dead, not dial tone ,nothing apart from the green call button flickering for a couple of secs the ADSL then followed
After a short time the ADSL came back with huge increases in attenuation affecting both upstream and downstream , and a fraction of my normal sync(5mbps down and 1.1 up) of 16.5 -17mbps and 1.7-8up Annex M
Then it died again, for a short time ,then established a near normal sync again, and the phone was again working,
So i though maybe openwound doing something at my PCP or FTTC work maybe, Upon walking down our street sure enough there are several openreach vans near to the cabinet ,
So i asked them if they where responsible for my call being interrupted , they replied no, we are cable engineers installing new cables into the PCP (FTTC cab link) maybe your line got disturbed but you shouldn't of lost service,
After an hour i returned to a phone not working the same as it wasn't earlier (no dial tone) unable to make or receive calls , ADSL service that's seriously degraded
After reporting it as a fault (which i believe this is not per se, more like negligence on open reaches part )
online they are giving an estimate of upto 5 days , they in my book should fix this within 24hrs as it is not a fault they have caused it,
After a short time the ADSL came back with huge increases in attenuation affecting both upstream and downstream , and a fraction of my normal sync(5mbps down and 1.1 up) of 16.5 -17mbps and 1.7-8up Annex M
Then it died again, for a short time ,then established a near normal sync again, and the phone was again working,
So i though maybe openwound doing something at my PCP or FTTC work maybe, Upon walking down our street sure enough there are several openreach vans near to the cabinet ,
So i asked them if they where responsible for my call being interrupted , they replied no, we are cable engineers installing new cables into the PCP (FTTC cab link) maybe your line got disturbed but you shouldn't of lost service,
After an hour i returned to a phone not working the same as it wasn't earlier (no dial tone) unable to make or receive calls , ADSL service that's seriously degraded
After reporting it as a fault (which i believe this is not per se, more like negligence on open reaches part )
online they are giving an estimate of upto 5 days , they in my book should fix this within 24hrs as it is not a fault they have caused it,