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BT pay & call

my sis got a new house and got a bt phone line and told them she was also wantting to get broadband on
they connected her on the pay & call packages (per pay service)

due to this serivce she has now been told she cant get connected to any broadband service from any IP

she phoned them up tonight and was told she cant be changed over to the monthly contracts and was also told she cant cancel and will have to stay connected for 12 months - only wants a landline for BB

any idears as to what she can or cant do ?
 
what exchange is she connected to?
www.samknows.com will tell what's available at her exchange.
Do any of the llu ISPs have their equipment in it?
if they do, she could ask them if they could provide a service.

she has been told by BT, which is likely it's just meant for ISPs that use BTs network.
 
http://www.serviceview.bt.com/list/current/docs/Exch_Lines.boo/16122.htm

Looks like BTw do not allow ADSL to be used with that product (same as for light user scheme), I expect BT's adsl checker would report that the line had an incompatible service or product.

If she can't transfer to BT option 1 and she told them she wanted the line for broadband when she ordered it I would think she should have grounds to cancel because it clearly isn't fit for the purpose. BT's code of practice which has details of the complaint procedure is here:- http://www.btplc.com/Thegroup/Regul...rcodeofpractice/code_of_practiceFINALPHME.pdf
 
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