rruwalton
ISP Rep
I would be obliged if someone could help me with the following please.
Last Wednesday I was unable to make calls using my BT landline. Internet is ok though!
There's no dial tone, so no calling anyone.
When I call my landline from my mobile and answer it, it doesn't connect properly and I can hear a ring in the background.
I logged a fault on BTs' website and after 3 days of nothing - no email or progress on the fault I had logged, I called them today.
A chap in India said that there were no engineers working Saturday, and that I should test my line as per the website. I'd already done this and even bought another phone just in case it was down to the current one going faulty.
He said if the fault wasn't down to BT I would be charged £130. I said to him, if the fault wasn't BT I'd fix the thing and wouldn't pay £130.
A few minutes after the call I received a text saying the line would be sorted by the 21st April and I'd have to pay £130 if it wasn't a BT fault - so much for their agent listening.
The fault must be down to BT as I've tested the line using 2 phones. I've removed the front plate and used the 'test' socket all to no avail.
Wiring is fed underground. Local patch panel is around 200yds away.
The BT box on the outside of my house feeds my house and next door (their line is fine). The wiring from this box is around 8 inches long and then enters straight in my house and into the BT main socket. So there's very little wiring between the BT box outside and the one inside.
Is there anything I can do? I thought of cutting the 2 wires in the main box in my house by an inch or so and then reconnecting. Also thought of metering the wires in the box outside with those inside to ensure a wire isn't broken.
Thank you
Richard
Last Wednesday I was unable to make calls using my BT landline. Internet is ok though!
There's no dial tone, so no calling anyone.
When I call my landline from my mobile and answer it, it doesn't connect properly and I can hear a ring in the background.
I logged a fault on BTs' website and after 3 days of nothing - no email or progress on the fault I had logged, I called them today.
A chap in India said that there were no engineers working Saturday, and that I should test my line as per the website. I'd already done this and even bought another phone just in case it was down to the current one going faulty.
He said if the fault wasn't down to BT I would be charged £130. I said to him, if the fault wasn't BT I'd fix the thing and wouldn't pay £130.
A few minutes after the call I received a text saying the line would be sorted by the 21st April and I'd have to pay £130 if it wasn't a BT fault - so much for their agent listening.
The fault must be down to BT as I've tested the line using 2 phones. I've removed the front plate and used the 'test' socket all to no avail.
Wiring is fed underground. Local patch panel is around 200yds away.
The BT box on the outside of my house feeds my house and next door (their line is fine). The wiring from this box is around 8 inches long and then enters straight in my house and into the BT main socket. So there's very little wiring between the BT box outside and the one inside.
Is there anything I can do? I thought of cutting the 2 wires in the main box in my house by an inch or so and then reconnecting. Also thought of metering the wires in the box outside with those inside to ensure a wire isn't broken.
Thank you
Richard























