I had a complaint with BT over the very slow and sometimes non-existant Broadband connection and submitted this complaint on the 11th December 2014. BT did little or nothing about my complaint until I submitted a second complaint through the ISPA on the 27th December 2014.
BT's Newcastle Technical Complaints spoke to me on the 29th about an engineer that had been promised for that date and never arrived. They arranged for another engineer to come and he duly arrived checked the download speed and went back to the exchange to report his findings.
The technical representative called me to say he would ring me back on the 2nd January, 2015. It became clear to me that BT had capped my line and degraded my service even further so when I spoke to the technical guy and asked him for a MAC code, he said that I wouldn't get any compensation because I was leaving BT.
Can I submit a further complaint about compensation through the ISPA against BT as I feel BT is cheating me.
BT's Newcastle Technical Complaints spoke to me on the 29th about an engineer that had been promised for that date and never arrived. They arranged for another engineer to come and he duly arrived checked the download speed and went back to the exchange to report his findings.
The technical representative called me to say he would ring me back on the 2nd January, 2015. It became clear to me that BT had capped my line and degraded my service even further so when I spoke to the technical guy and asked him for a MAC code, he said that I wouldn't get any compensation because I was leaving BT.
Can I submit a further complaint about compensation through the ISPA against BT as I feel BT is cheating me.























