Hi, got a letter from my isp saying:
They then go on to supply the line checker results, which say 2meg (I ran the line checker myself a month ago and it said they would only gaurentee 1.5meg) and list my usage for the past year which is getting up to 200gb/month these days.
They then go on to sugest that the nearest product that will meet my bandwidth needs is their 8meg unlimited package at £129.99 / month.
Now I'm not too happy about having a forced upgrade that is going to cost me an extra £100 a month and will only get me 1.5 - 2meg. Is this information on the level, or is it just a ploy to force an upgrade out of me because they don't want to make good on the old unlimited contracts anymore?
If this is true, then are the 2meg fixed speed DSLAMS also going to be removed also? The best alternative I've found so far is ADSL24's 2meg unlimited for £39.99 /month, but that package might also be unavailable to me in the near future as well if BT are ditching the fixed speed DSLAMS
Anyone have any advice for me please?
Thanks in advance.
It has come to our attention to inform you of the latest changes that BT are making to the service they provide. In the next few months BT will be discontinuing all Home products and they will no longer be available to any customers or Internet service providers. Keconnect have not been made aware of the exact data but we have been told it will be in the very near future. BT are updating all exchanges to give customers a much faster speed which the home products do not provide.
Over the past few months Keconnect have launched some brand new ADSL Max products to reflect this change and to give our customers the chance to upgrade their connection, these products have become extremely competative within the Market Place also very popular with our customers as they give you a much faster speed and you still get to keep the top quality service that Keconnect provide.
As you are a valued customer of Keconnect we would not want to loose you as a customer so I have done a full account review to see if there is another alternative product which we could upgrade you to intesat of loosing your broadband connection all together.
Currently you are subscibing to HOME 1000 - 1Mbps speed - Totally Unlimited Download £29.99 per month.
They then go on to supply the line checker results, which say 2meg (I ran the line checker myself a month ago and it said they would only gaurentee 1.5meg) and list my usage for the past year which is getting up to 200gb/month these days.
They then go on to sugest that the nearest product that will meet my bandwidth needs is their 8meg unlimited package at £129.99 / month.
Now I'm not too happy about having a forced upgrade that is going to cost me an extra £100 a month and will only get me 1.5 - 2meg. Is this information on the level, or is it just a ploy to force an upgrade out of me because they don't want to make good on the old unlimited contracts anymore?
If this is true, then are the 2meg fixed speed DSLAMS also going to be removed also? The best alternative I've found so far is ADSL24's 2meg unlimited for £39.99 /month, but that package might also be unavailable to me in the near future as well if BT are ditching the fixed speed DSLAMS
Anyone have any advice for me please?
Thanks in advance.























