Enapace
0
Can't believe how hard it is to actually give a proper complaint to customer service. I told them from the off that my Home Hub box was flashing orange and not blue like it's meant to.
Instead of looking at my line the guy wanted me change my wireless settings and tried tell me that I could only use 3 wireless devices. In end because he wasn't listening to the actual problem. I put phone down.
Rang back 15 minutes later waited for nearly a HR again for them to ring back like they said they would got same explanation. Told it was my wireless settings tried explaining as simply as I can what the problem was all they kept saying it was my wireless settings was trying tell them that the homehub light was not blue and that it was orange not listening at all.
So put phone down again by this point it was 2:30 I had been trying get them see the problem since 10:00 rang again and finally after arguing with another person I managed get them look at my line. Pretty much straight away back they said they needed refer it to the network team and would get a call back within 48 hrs.
I can't see why it's so hard for them to understand something so simple. If the light on the home hub is not blue why on earth would it have anything to do with the wireless.
Instead of looking at my line the guy wanted me change my wireless settings and tried tell me that I could only use 3 wireless devices. In end because he wasn't listening to the actual problem. I put phone down.
Rang back 15 minutes later waited for nearly a HR again for them to ring back like they said they would got same explanation. Told it was my wireless settings tried explaining as simply as I can what the problem was all they kept saying it was my wireless settings was trying tell them that the homehub light was not blue and that it was orange not listening at all.
So put phone down again by this point it was 2:30 I had been trying get them see the problem since 10:00 rang again and finally after arguing with another person I managed get them look at my line. Pretty much straight away back they said they needed refer it to the network team and would get a call back within 48 hrs.
I can't see why it's so hard for them to understand something so simple. If the light on the home hub is not blue why on earth would it have anything to do with the wireless.