a friend of mine who lives in the next town hasn't been able to get DSL for the past week. AOL software kept throwing out error messages left right and centre when he tried to connect. he phoned AOL, to talk to their renowned brilliant customer services:laugh: the Indian bloke told him to do this and that, which he did, but nothing changed. he was then told that his PC was faulty. so he phoned BT, but they didn't want to know as he wasn't with BT broadband, so they would not make a note of the complaint. he went to work and found that they couldn't connect to the net either. at his work place they use BT, so he phoned from there and was fobbed off that nothing was wrong with the line etc. he then found out from the guy in the local computer shop that 30 other people have been complaining they cannot connect to the internet. AOL blamed BT, BT said it was AOL fault on his home PC. although these people have complained to BT, BT said that they have received no other complaints, and they would not take the matter any further, as they found no faults with the line at his work place.
one guy he spoke to is with Talk Talk, he also could not connect either. Talk Talk complained on his behalf, as BT didn't want to know as he didn't have BT broadband. it was reported there was a problem with his line. my friend told BT there must be a problem with the exchange as so many people have the same problem, but still BT refused to ackowledge that they have received any other complaints, and told him it is must be the PC in question.
so, it is a case of going to consumer direct/watchdog/ofcom? how can these people complain or report a fault properly if BT refuse to acknowledge the complaint because they say there is nothing wrong?
one guy he spoke to is with Talk Talk, he also could not connect either. Talk Talk complained on his behalf, as BT didn't want to know as he didn't have BT broadband. it was reported there was a problem with his line. my friend told BT there must be a problem with the exchange as so many people have the same problem, but still BT refused to ackowledge that they have received any other complaints, and told him it is must be the PC in question.
so, it is a case of going to consumer direct/watchdog/ofcom? how can these people complain or report a fault properly if BT refuse to acknowledge the complaint because they say there is nothing wrong?























