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Bt

Your exchange has ADSL broadband.

However, despite an engineer's visit to your premises it has been proved not possible for your telephone line to support broadband service. Please accept our apologies. We are continuing to look for alternative technology solutions and this site will be updated with developments as they happen.

Thank you for your interest.

Note: If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected.


Wonder if I'll be offered a line rental reduction 'cos my line is substandard?
 
Incredible, this is the UK 2006.

Sorry that you are unable to get ADSL via a BT Line, hope you get some good news soon.
 
I live in the country on an island in Scotland surrounded by farms, all served by an antiquated exchange.
I am 4.5 miles from the exhange and my neighbour is 4.75.
I have the maximum that the line can support (256k) but my neighbour can't get it at all. The reason given is that he is too far from the exchange.
Very strange.
 
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The following may be of some use:
PMW @ www.ndousers.com said:
(Thanks to P Curtis for the following 2 paras:-)

You need to be less than about 3.5km from the exchange to get 2MB and within about 6km for 1MB. There is now no set limit for 512k. BT think that over 99% of phone lines will support 512k. The distance is not precise and is the physical length of the line not the crow flies distance from the exchange.

Then BT need to measure the signal loss. Signal strength is related to the length of the line and its quality. You need a line loss of no more than 41db for 2MB and 60dB for 1MB. This is worked out on the records for your line and area and tests will only be done in the case of a borderline figure. No limit now exists for 512k. If you are connected to an enabled exchange your line will now be enabled and if it does not work an engineer visit may be arranged to try and get you a service. Before 6th September 2004, the limits were 41dB on both 1 & 2MB, and 60dB for 512K. Before 24th September 2003, the 512k line loss limit was 55dB. In other words, BT are pushing the envelope.
 
Ummmm - no line test was possible 'cos the engineer's laptop refused to function. The engineer also indicated that, whatever the 'official' BT position, if you are more than 9 kilometers from the exchange then forget broadband. I realise that it would not be politically or commercially expedient for BT to admit this but a little honesty would be much appreciated by those of us living in rural communities. I am not the first in our village to waste hours on BT engineer visits.
 
I made an error in my previous post.
My neighbour is 4.25 miles not 4.75 on the same straight road into the exchange.
The lines were previously on poles along the road-side but were laid underground in 1940
 
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No; not that I know of.
I'm not all that really bothered, but it does seem strange that the farm next door to me .25miles less length, running along the same underground tube as my line, can't even get 256k, as I've got, and being told that he is too far from the exchange. BT won't say and the local and only engineer on the island can't, or is not allowed to say.
All very odd.
 
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