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BTOpenworld e-mail problem

Hey guys,

My friend is with BTOpenworld and I have been trying to help her with a problem - she keeps getting the same 5 e-mails over and over again and not the other 17 - i.e. it says 5 of 23 and never retrieves the others.

I've checked this forum and no one else is reporting this. BT's website says that the last problem they had with their servers was on April 30 which was resolved - this is when my friends problems started - do you think there is a connection?

She managed to retrieve the 23 e-mails by accessing her e-mail via webmail instead of OE (she has version 6, 2004) and thought that the problem was resolved but is now back to square 1 with OE with it downloading 5 of 23 again.

Anyone got any advise? and what is the POP3 authentication stuff about that has been mentioned on this forum?

Thanks,
 
Outlook express can keep a log file for debugging issues, you should maybe enable it. Have you tried:

1. Deleting all mail via webmail.
2. Checked you do not have "Keep a copy on the mail server enabled"
3. Are you using "Norton" for anti-virus or firewall.
4. Ask BT to clear your mailbox.

best of luck eh

Root
 
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