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BT's wins an award 2008.

Kits

ULTIMATE Member
As 2008 ends BT have won an award for services to customers, more lack of services to customers. A well deserved award plus BT response just show how much value they put on customers.

BT is the winner of the Money Mail Wooden Spoon award 2008.

After counting your votes, we have sent a Wooden Spoon and commemorative certificate to BT chief executive Ian Livingston because you have told us that his company delivered the worst customer service in the UK over the past 12 months.

We wrote to Mr Livingston with your main complaints and offered him the chance to address your frustration with his company.

BT's reply
How BT replied:
Chief executive Ian Livingston passed on the chance to respond to BT's managing director of the consumer division, John Petter. He said:

'We are surprised and disappointed to have won this award when our service levels are at their best for years, and independent research shows BT is number one for customer service in the communications sector, with more than twice as many votes as the next closest competitor, Sky.

We offer more ways to pay than any of our competitors, including cash and cheques. Unlike some of our rivals, we don't turn away customers who want to pay in cash.

The majority of our call centres are UK-based, so the feedback of Daily Mail readers is surprising. We will investigate this area to see where we can make some improvements.

We all know they give UK names to the people to try to convince us thye are UK but BT's call centers are in India.

Happy new year all wonder if BT can improve the service by listening to customers or continue in present mode fingers in ears lalala

Perhaps BT will show where they get the marvelous independant research from since we all seem to also have said we love being phormed for commercial gain. One day soon BT will wake up only problem will it be too late.
 
All their "Call Centers" are UK based, but 99% of the employees telecommute from Bangalore.

(my guess)
 
My bloody phone has died. Broadband is O.K. though. I'll try a different handset in the morning.
 
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Have to give moneymail top marks for this picture,

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Read what was said http://www.dailymail.co.uk/money/ar...d-BT-Top-Flops-worst-customer-service-UK.html

article-0-02EAE30C000005DC-9_468x477.jpg
 
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