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OP has no contract with Openreach - only the ISP / CP whom he ordered with. Therefore any claim is with them.@dabigm If you don't get any refunded back take Openreach to high court keep all your recording phone / video calls as it need all the evidence.
Max is trolling.
They say they won't come but they will. Eventually all lines will be upgraded. You just don't know when. If you have bad Openreach speeds you might be a good target for altnets, depending on construction costs.Just bumping this as openreach will not come to our business no matter how much we ask! Can anyone recommend a way forward please?