Old dude wrote:
I have to disagree on the language part.
Okay, and I’m always willing to listen of alternative experiences to my own.
…all expirences I and my customers/friends have had has all resulted in difficulty to understand due to the accent.
Then I’ afraid whichever company you were conversing with, is a very foolish company indeed.
To my mind, any benefit a company expects to achieve by offshoring, will sooner or later be completely negated once its customers have an unacceptable level of difficulty in conversing with company representatives.
All companies considering offshoring jobs should ensure its foreign representatives continually demonstrate the ability to converse in a satisfactory manner with its customers.
This should not only be ensured at the beginning of outsourcing, but continually and forever monitored thereafter.
Many didnt bother following up the calls as it was very frustrating
Unfortunately, this appears to be an increasingly common problem regardless of which country the call centre is based.
rruwalton said:
paul45, pouring scorn on how your fellow Brit speaks could be classed as potentially racist
You will do a far better job of defending yourself if you were able to justify your own remarks instead of accusing me of pouring scorn.
You may want to convey the impression that I was poring scorn, but I can assure you that a court of law would not agree with you.
I fear the same cannot be said of your comments.
So, are you able defend your remaks of
“expect from the frogs” ?
Akbray wrote:
I severely modify my language when talking in a professional capacity, as I know a great many people do.
Very true, but unfortunately there are also a great many people who for whatever reason do not modify their language as and when necessary.
Bob2002 wrote:
French organisations may want to move jobs abroad but the country seems so heavily unionised it`s hard to believe that many jobs will be lost. So, I`m willing to bet that French companies are more likely to outsource British jobs than those in their own country.
This observation would almost seem to give ammunition to those who believe we should become more unionised and perhaps more militant.