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Cabinet full/ we don't serve you issue

Hi all,

It's time to move providers but since we had work down at the local cabinet, they now all claim to be either able to offer but full or not a provider, even though they were before the work.

My question is - is there anywhere I can go to get an answer to who is providing me? I could phone around but don't think they will actually know if 'computer says no'. They could all offer before the work, both having space and also knowing they offered it.

Is there a site that could tell me?

Thanks,

Rob
 
I'd sit tight, if you try to switch at a time when the cabinet is considered "full" (at max capacity) then you do so at the risk of losing your current connection because somebody else may be waiting in the queue and you'd essentially be put at the back of that line. It's better to give it a few months and see if Openreach resolves the issue or haggle for a lower price with your existing ISP.

You can usually find out if your cabinet is in the 'Waiting List' by doing a phone number or address check here:

https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

Some more background here:

https://www.ispreview.co.uk/index.p...es-full-capacity-fttc-broadband-cabinets.html

https://www.ispreview.co.uk/index.p...o-capacity-fttc-fibre-broadband-cabinets.html
 
Thanks for the links, Mark.

I'm with SKY so the checker doesn't work.

Very frustrating as I walk past my local cabinet everyday and I remember the ground being dug up around the cabinet and even think the cabinet was absent or covered (can't remember) and when they'd finished and redone the pavement, was when I started getting told that I wasn't supplied or the cabinet was full. Might be coincidence.

I'm on ADSL and was looking to upgrade but sky want to charge me more for the basic fibre than their normal pricing!. I could get fibre (if it was available) cheaper than they want to charge for adsl as well.

Thanks for your response.

Rob
 
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The checker won't work with Sky if you use a phone number, but the full address checker will work.
 
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