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Can’t order CF

Ncx11

Member
Hoping someone can shed some light on this oddity. CF recently ran the cables and installed boxes to poles on my residential terraced north London street and are taking orders for everyone except a few houses. ‘My’ pole is *directly* outside the front of my house. There is a pole to left and a pole to the right, also with boxes up that serves other houses.

If I lived 7 houses down the left I can order CF as that’s a different pole. If I lived 3 houses down to the right I can order CF as again a different pole. It’s like I am in a black hole along a straight street. A CF person was able to tell me that it wasn’t active yet but no idea what the reason was and why either side was active and mine wasn’t. Only thing they said was maybe something about the council. That seems a bit strange given every other pole is active..
any ideas? And any way to actually find out what the reason is (and get it sorted!) Thanks
 
You best bet is asking someone either commissioning the service or a customer install on your street. They will have a better understanding than the call centre.
 
Hoping someone can shed some light on this oddity. CF recently ran the cables and installed boxes to poles on my residential terraced north London street and are taking orders for everyone except a few houses. ‘My’ pole is *directly* outside the front of my house. There is a pole to left and a pole to the right, also with boxes up that serves other houses.

If I lived 7 houses down the left I can order CF as that’s a different pole. If I lived 3 houses down to the right I can order CF as again a different pole. It’s like I am in a black hole along a straight street. A CF person was able to tell me that it wasn’t active yet but no idea what the reason was and why either side was active and mine wasn’t. Only thing they said was maybe something about the council. That seems a bit strange given every other pole is active..
any ideas? And any way to actually find out what the reason is (and get it sorted!) Thanks
There could be many reasons. So all of this are pure speculation. Pole could be damaged so can’t be climbed and a cherry picker is needed. Pole could be too busy and unable to have more cables or more fibre infrastructure. Pole not suitable for standard PIA (generally metal poles). Ducts blocked to pole so fibre couldn’t be extended to pole. CF forgot about pole. Not enough fibre available to serve pole. Pole is not live yet as they were issues during testing.
Has CF fitted their black fibre box to your pole?
 
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There could be many reasons. So all of this are pure speculation. Pole could be damaged so can’t be climbed and a cherry picker is needed. Pole could be too busy and unable to have more cables or more fibre infrastructure. Pole not suitable for standard PIA (generally metal poles). Ducts blocked to pole so fibre couldn’t be extended to pole. CF forgot about pole. Not enough fibre available to serve pole. Pole is not live yet as they were issues during testing.
Has CF fitted their black fibre box to your pole?
Thanks for the suggestions and yes, could be anything. As luck would happen I bumped into a CF salesperson just now! They came and had a look. He took photos of the three poles and said everything is installed (black boxes up - I saw the cherry doing it a month ago) and he couldn’t understand it either. He said he’d escalate as best he can.

I think the next course of action is to ask the installer as the other reply said. Thanks again
 
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