RichardF
Casual Member
I'm desperate for suggestions on how to get out of the awful mess that Sky & Openreach have put me in.
I moved house 5 weeks ago into a 4 yr old property who's previous owners had fibre broadband service until the day they moved out. I had requested a home move service from Sky (TV and ISP). TV installed in two days, BB date given for 10 days. After multiple delays and messages from Sky saying "Openreach do not have the equipment" and some investigating on my part it turned out that the address of the property was different to the one on Openreach's database. (The previous owners had their service under the old address hence why it worked for them.)
As such, my current address was only a Silver key. My case was passed to the Sky order recovery team, who said they neded to get it upgraded to a gold key address. After two weeks of waiting and constantly chasing them they eventually said Openreach had confirmed they have manually updated it to a gold key and it would update on the database in 24 hours. However, 5 days later it is still not showing as a gold key, and Sky's answer is that we have to keep waiting, as they have nothing else they can do.
I'm now into week 6 with no broadband and a weak 3G phone signal which is making my job as a key worker for the NHS working from home a nightmare, not to mention my kids homework being impossible to do online.
Does anyone know how I can get out of this mess. The person at Sky said if I go to BT they will have exactly the same problem as they have no other ways to get Openreach to update it that Sky don't have.
It's a complete nightmare, and I don't know where to turn. Any advice that any of the very knowledgeable folks on here could offer would be much appreciated.
I moved house 5 weeks ago into a 4 yr old property who's previous owners had fibre broadband service until the day they moved out. I had requested a home move service from Sky (TV and ISP). TV installed in two days, BB date given for 10 days. After multiple delays and messages from Sky saying "Openreach do not have the equipment" and some investigating on my part it turned out that the address of the property was different to the one on Openreach's database. (The previous owners had their service under the old address hence why it worked for them.)
As such, my current address was only a Silver key. My case was passed to the Sky order recovery team, who said they neded to get it upgraded to a gold key address. After two weeks of waiting and constantly chasing them they eventually said Openreach had confirmed they have manually updated it to a gold key and it would update on the database in 24 hours. However, 5 days later it is still not showing as a gold key, and Sky's answer is that we have to keep waiting, as they have nothing else they can do.
I'm now into week 6 with no broadband and a weak 3G phone signal which is making my job as a key worker for the NHS working from home a nightmare, not to mention my kids homework being impossible to do online.
Does anyone know how I can get out of this mess. The person at Sky said if I go to BT they will have exactly the same problem as they have no other ways to get Openreach to update it that Sky don't have.
It's a complete nightmare, and I don't know where to turn. Any advice that any of the very knowledgeable folks on here could offer would be much appreciated.