They should have everything said and done so far so they do not keep starting at the beginning of their scripts, that can be so infuriating!, do these companies not keep records!
Not trying to intentionally sound really bad here, but I think the problem AOL have, with me anyway, is whenever I speak to anyone, they have problems understanding what I'm telling them and I can't understand them a lot of the time either, and given as the staff in the Indian call centre can't understand what I'm telling them, I'd be shocked if they were managing to keep records on my account.
Best example of the communication problems I experience was when I asked them 'what does IP Profile speed mean' and her reply was.... 'is your router connected to the master socket' Erm, yes, but can you answer my original question please, and the response was 'our policy for platinum is that it is acceptable if you are getting between 2mb and 8mb, and as you are getting over 2mb, that is acceptable' At the risk of finding stabbing myself in the eye with a blunt pencil more fun than trying to get them to understand what I was saying, I just hung up rather than ask for a 3rd time what the ISP Profile thing meant
lol yeah Indian call centres can be a joke and whilst they would never be my first choice some are better than others, down to their training I guess and with the huge companise making such a saving already with them please dont scrimp on the training to the point that they become unbearable and even pointless. I remember Tiscalis Indian call centre - lol the nightmares continue to this day!