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can bt cap you line

hi i moved from f4st 4 rubbish to my new isp for the 10 day training i was getting great speeds to my full line speed then all of a sudden my speeds fell big time i though i was back on fast 4 ive rang my isp various times giving speed tests then all of a sudden my line speeds seem to be capped at 4000kbps which is half the speed i was getting im not sure wether to see out this problem with my isp or just move on again

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4896 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3741 kbps


Transmit
Good Tx Frames 6422
Good Tx Broadcast Frames 4
Good Tx Multicast Frames 0
Tx Total Bytes 6295559
Collisions 0
Error Frames 0
Carrier Sense Errors 0

Receive
Good Rx Frames 4492
Good Rx Broadcast Frames 61
Good Rx Multicast Frames 7
Rx Total Bytes 1512839
CRC Errors 0
Undersized Frames 0
Overruns 0

other thing was bt had said there was noise on the line so i swapped router thats when i noticed the profile dropped i cant afford £150 for bt to come and check line

any suggestions
 
after my sync loss with their supplier my profile went down to 3500 from twice that been trying for months to get something sorted but its not happened yet T_T
 
Hi All

I have just moved from Somerset to Hampshire but before I did I check out as to what kind of sped to expect well BT checker coughed up with 5.5 or greater?. Well the first 30 hours was great 6.2mb then by the Friday evening it had dropped from 85% to 20% to just above 1mb? I sent emails to my ISP they have now come back with that BT excuse is that there a lot of other surfers on line @ the same time!!:nod: I have gone on BT checker only to find that they have changed it from 5.5mb to 2mb or greater?. So in a nut shell yes BT are capping our lines and as they hold the monopoly over the lines we the customers have no say in it :mad: BT UP TO THEIR TRICKS AS THE NORM!!!:rolleyes:
 
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seems we share the same county :p having the same issue, however its just been brought up as a fault due to the fact my MSR (Max Sync Rate) and FTR (Fault Threshold Rate) seem to indicate an issue along with the fact my line stats are abysmal at the moment.
 
got a phone call from my isp provider this morning aparently bt had cut my speed down to 4mb but have now moved it back to 6.5 it still doesnt add up that before i was with cr4p 4 i had 8mb no probs now after leaving its nothing but hassel with line speeds
 
got a phone call from my isp provider this morning aparently bt had cut my speed down to 4mb but have now moved it back to 6.5 it still doesnt add up that before i was with cr4p 4 i had 8mb no probs now after leaving its nothing but hassel with line speeds

Dare I ask have you posted your router SNR and Attenuation figures so we can comment if it is a change in line conditions that have caused this. I've seen your profile stats in the original post, but no router atten/SNR figures..
 
hiya petek this was a speed test from their site

i will do a update at 6pm and you will see the diffrence

btw its fusionmedia network im on a buisness package

Speed test statistics
---------------------
Download speed: 1488 bps
Upload speed: 385920 bps
Quality of service: 100 %
Download test type: socket
Upload test type: socket
Maximum download pause: -- ms
Average download pause: -- ms
Minimum round trip time to server: 94 ms
Average round trip time to server: 1111 ms

VoIP test statistics
--------------------
Jitter: you --> server: 3.1 ms
Jitter: server --> you: 10.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 2.5 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 0
Estimated MOS score: 1.6
 
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ok i did a quick trace thing on my puter can anyone explain it to me

77 1 * * * Request timed out.
2 141 ms 150 ms 137 ms ge3-bas2.sov.fmn.uk.net [217.144.150.82]
3 135 ms 135 ms 145 ms 1ge-in-12016.sarah.uk.as33970.net [89.238.128.53

4 137 ms 159 ms 171 ms v382.mpd01.lon01.atlas.cogentco.com [149.6.84.13
]
5 222 ms 228 ms 217 ms t7-2.mpd01.lon01.atlas.cogentco.com [130.117.2.2
5]
6 * 310 ms 202 ms t1-1.mpd02.lon01.atlas.cogentco.com [130.117.2.2
]
7 191 ms 192 ms 184 ms t4-3.mpd03.jfk02.atlas.cogentco.com [130.117.1.1
5]
8 170 ms 169 ms 180 ms v3496.mpd01.jfk05.atlas.cogentco.com [154.54.6.5
]
9 200 ms 222 ms 213 ms Te-8-1.car2.NewYork1.Level3.net [4.68.111.45]
10 188 ms 192 ms 187 ms vlan89.csw3.NewYork1.Level3.net [4.68.16.190]
11 163 ms 152 ms 154 ms ae-84-84.ebr4.NewYork1.Level3.net [4.69.134.121]

12 197 ms 191 ms 185 ms ae-3.ebr4.Washington1.Level3.net [4.69.132.93]
13 192 ms 202 ms 203 ms ae-84-84.csw3.Washington1.Level3.net [4.69.134.1
6]
14 206 ms 193 ms 198 ms ae-81-81.ebr1.Washington1.Level3.net [4.69.134.1
7]
15 225 ms 197 ms 194 ms ae-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
16 209 ms 196 ms 184 ms ae-68.ebr1.Atlanta2.Level3.net [4.69.134.49]
17 211 ms 205 ms 203 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
18 201 ms 194 ms 219 ms WBS-CONNECT.car1.Orlando1.Level3.net [4.79.116.2
2]
19 198 ms 194 ms 190 ms 72-29-88-34.static.dimenoc.com [72.29.88.34]
20 230 ms 241 ms 230 ms centi.surpasshosting.com [72.29.74.15]
 
Ok, I don't like dissing fellow providers, but there are a couple of issues here.

Firstly I thought FMN was an Enta reseller. Judging by their pricing, they aren't or if they are they are an L2TP partner utilising their own transit.

Issue 1:
77 1 * * * Request timed out.
2 141 ms 150 ms 137 ms ge3-bas2.sov.fmn.uk.net [217.144.150.82]

The second hop is their LNS termination by the look of it. For you to get 141ms to that is err pretty rubbish. There are three possible causes:
1. You have loads of contention on your exchange, shockingly loads
2. You were beating up your connection when you performed the test
3. FMN have no Central capacity left and need to buy somemore!

You would expect (dependent on where you are in the country) something between about 15 and 35ms to that hop.

Second problem is that they buy "value" transit from Cogent. It is not the best reputed stuff in the world and it wasn't that long ago they were giving away ports for a year free of charge to try and get people to commit to using it. Personally (and before the slating starts! - PERSONALLY) I wouldn't touch it with a barge pole.

As a comparison (from Leeds on IPStream ADSL) I have 21ms first hop to LNS in London and get to your destination in a respectable 126ms.
 
oh forgot this was taken just after 6pm
big difference from this morning


Speed test statistics
---------------------
Download speed: 6933216 bps
Upload speed: 386600 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 51 ms
Average download pause: 1 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 50 ms

VoIP test statistics
--------------------
Jitter: you --> server: 3.1 ms
Jitter: server --> you: 4.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 6
Estimated MOS score: 4.0
 
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