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Can I cancel talktalk without penalty?

its probably a silly question, but here goes;
I'm currently on talktalk fibre package but I'm moving home to a completely different area.
I've agreed to have my current internet contract cancelled on Monday 20th Oct and then renewed with them the day after. However, they told me that as they haven't got fibre in my new home, I'll be put onto the basic broadband of around 6mbs, which is quite a lot lower than what I have at my 'old' address.
I watch a lot of Netlix etc and use my ps4 and xbox a lot and I don't think that that speed will be any good. Talktalk told me I have 20 days to cancel, but would I be charged or penalised? I found a Virgin package with much better speeds and it was fibre. any help would be appreciated, thank you
 

TTJJ

ULTIMATE Member
You're likely within your cooling off period so you'd be best of calling them ASAP and telling them you just want to give your 30 days notice to cancel and let it cancel down instead of getting ADSL set up at your new address.

Seeing as it's a Virgin area you can just place an order with them freely once you move in or just before.
 
You're likely within your cooling off period so you'd be best of calling them ASAP and telling them you just want to give your 30 days notice to cancel and let it cancel down instead of getting ADSL set up at your new address.

Seeing as it's a Virgin area you can just place an order with them freely once you move in or just before.
thank you for replying, I'll do that :)
 
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