threedee
0
Ok, i represent a person who i helped to sign up for plus net on march 2005 (if i remember correctly).
Now, more than a year on, they never received a "starter pack", but monies been withdrawn from a credit card.
Now, to clarify, how all went while signing up.
Plusnet had a phoneline checker at the site then, obvious and visible, so before proceeding we checked the line. At the time i didnt know much about how aDSL works in UK, but i was convinced that an ISP of plusnets reputation (then spotless) would warn me of possibilities of getting the bad signal and all that. As far as i know, they did it only after the debited the card and suspended any further transactions.
So, now my client asks me to get a full refund. At this point i have to dig out login/password for plus net portal to complain. And as i feel as my reputation has been violated by plusnets actions, i either get full refund for undelivered service, or i will have to refund from my pocket money.
Can they do that ? I mean, people are out of pocket for more than 100 pounds (we "bought" a router with the 512k deal). Is it legal ?
Now, i have notified owners to check the line with the help of BT technicians if they can get BB at all (and aparently they can), but i really doubt i want to get them into the mess that plusnet is at the moment.
So, if anyone has a good idea as to what course of action i should take, i would be grateful.
Thank you.
P.S. Now diging thru the papers for login/pass for PN. If you need more details of this, please dont hesitate to ask.
Now, more than a year on, they never received a "starter pack", but monies been withdrawn from a credit card.
Now, to clarify, how all went while signing up.
Plusnet had a phoneline checker at the site then, obvious and visible, so before proceeding we checked the line. At the time i didnt know much about how aDSL works in UK, but i was convinced that an ISP of plusnets reputation (then spotless) would warn me of possibilities of getting the bad signal and all that. As far as i know, they did it only after the debited the card and suspended any further transactions.
So, now my client asks me to get a full refund. At this point i have to dig out login/password for plus net portal to complain. And as i feel as my reputation has been violated by plusnets actions, i either get full refund for undelivered service, or i will have to refund from my pocket money.
Can they do that ? I mean, people are out of pocket for more than 100 pounds (we "bought" a router with the 512k deal). Is it legal ?
Now, i have notified owners to check the line with the help of BT technicians if they can get BB at all (and aparently they can), but i really doubt i want to get them into the mess that plusnet is at the moment.
So, if anyone has a good idea as to what course of action i should take, i would be grateful.
Thank you.
P.S. Now diging thru the papers for login/pass for PN. If you need more details of this, please dont hesitate to ask.























