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Can Three change tariff without permission?

Bigyinuk

Casual Member
Hi. I was on a 12 month contract with Three at £8.22 pcm - this finished on Nov 23rd and went to a rolling one month continuing at £8.22. Recently received a txt from them to say they were moving me on to an Advanced Plan. Just phoned to find out what was going on, and they say that they have switched me to the new plan (same data allowance) but at £26 pcm!! I didn't think they could do this? I've sorted it by switching to an 8Gb plan for 12 months at £8, but are they actually allowed to do this, ie just switch your plan once you're out of your 12/24 month contract? Its never happened to me before with any provider and I've had mobile contracts with various providers for 30 odd years. Regards
 

Lucian

ULTIMATE Member
I'm really bad with the legal aspect of all of this, but intuition would dictate that a contract bounds them to certain terms, like pricing, when the contract finishes they are no longer obliged to anything, so they were well within their rights to change the prices. It's not exactly clear whether the "rolling" thing was an actual contract or not, I would reckon it was.. not?
That's my view of it.
 

kommando828

ULTIMATE Member
You are outside a 12 month contract and now on effectively a monthly one, so each month they can vary the terms in the same way you are free to leave each month free except for current months bill.

If you ring up and decline their 'Offer' they will offer you to best current online offer so look that up before the call so you know what it will be.

I did that last time and ended up paying less not more, its inertia selling. If 10% do nothing and end up paying £26 per month they are ahead.
 

JitteryPinger

ULTIMATE Member
They can do what they like as far as committing to price or not but they normally have to send notice of changes to you well in advance of making any changes and that would instruct on your options and what would happen.

Seems like these companies are doing whatever they want now and its clear that the days of super discounted prices is over, many heads popping up recently talking about the discontinuing of older plans and also offers being pulled at short notice.

I smell a bit of a situation coming on.
 
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