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cancelling due to billing issues

ever since I re contracted to Virgin in March my bill has been wrong.

every month I've had to contact them to amend it.

am I able to cancel their service without penalty as they are unable to provide me an accurate bill?
 
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It's because in the second example they used the standard pricing of £62 for the 'Standard 30-day notice charge:', instead of the offer pricing of £44.50, which based on the first example is a mistake.
it’s funny that they showed their workings and still got it wrong. A calculator isn’t needed to know their sums where off.

many will look at that page and not notice the mistake, it can take quite some time to let vm know they’ve made a mistake so I’m not going to bother.

even if it where quick and easy to let them know their error I bet they’d just remove the calculation and leave the erroneous total.

they do get 20/10 for showing their workings and making it easy to spot their mistake - it’s the scientific method & shows intent even though the result is erroneou.
 
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