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Changing Phone Number

A friend has been the victim of nuisance telephone calls.

She has the bundled Talk Talk telephone and broadband service. She rang them today to ask them to change the number. She was fobbed off with an answer that BT should do this for her. BT couldn't deal with her because she doesn't have an account with them and sent her back to Talk Talk. They in turn said that it wasn't something that they could do.

When she asked to speak to a supervisor they refused to put her through but said that someone would contact her within 48 hours.

Has anyone else encountered this problem with this company?
 
Probably everyone who has ever asked them to renumber will have this problem as they refuse to do basic service requests.

Try asking them to move your account to another property and connect the line at the new address, whoops sorry they dont do that!

And its not because they can't, they have the same access to wholesale requests as BT or any other service provider fo that matter.
 
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