This is what we have sent to Watchdog, your complaints service and Ofcom about NTL who are charging us for calls we didn't make
We had been with NTL for over 5 years when we started to get incorrect bills for calls we hadn't made, and at times we weren't home. NTL were very good at first and accepted it was their mistake and agreed to remove the charges and were going to send us a letter to confirm that. after a few weeks no letter had arrived so i called them to chase it but the lady said they had no record of my call earlier and that our account was still in the red. I hit the roof and demended she get it sorted out and eventually she agreed to get someone to call us back. a week later someone from account control called and left a message for us to call them back on a london based number (yay i thought someone in the uk) but upon calling it just went straight to the Indian call centre i'd dealt with before. they said we still had to pay as they had no proof we hadn't made the calls. We then received debt collection letters from a company called Wescot so we called them to say we didnt owe the money and they promised to pass it back to NTL but they couldn't wipe off the debt. I called NTL to cancel thinking that would make them sort it out but they refused until we'd paid, meaning we'd still be getting charged every month. 2 months later and NTL have cut us off for non-payment and we've had a BT line installed. I've written to watchdog and ofcom and to westcot to make sure everyone is aware of the nightmare we're still having with NTL even after they've cut us off. I hope no one else ends up in this crap situation with them, they really don't care less about customers.
We had been with NTL for over 5 years when we started to get incorrect bills for calls we hadn't made, and at times we weren't home. NTL were very good at first and accepted it was their mistake and agreed to remove the charges and were going to send us a letter to confirm that. after a few weeks no letter had arrived so i called them to chase it but the lady said they had no record of my call earlier and that our account was still in the red. I hit the roof and demended she get it sorted out and eventually she agreed to get someone to call us back. a week later someone from account control called and left a message for us to call them back on a london based number (yay i thought someone in the uk) but upon calling it just went straight to the Indian call centre i'd dealt with before. they said we still had to pay as they had no proof we hadn't made the calls. We then received debt collection letters from a company called Wescot so we called them to say we didnt owe the money and they promised to pass it back to NTL but they couldn't wipe off the debt. I called NTL to cancel thinking that would make them sort it out but they refused until we'd paid, meaning we'd still be getting charged every month. 2 months later and NTL have cut us off for non-payment and we've had a BT line installed. I've written to watchdog and ofcom and to westcot to make sure everyone is aware of the nightmare we're still having with NTL even after they've cut us off. I hope no one else ends up in this crap situation with them, they really don't care less about customers.