Sponsored

Check this out. V21 Resurrection or what?

akbray

ULTIMATE Member
This is just a start up so give them a chance to get things up and running before you ask about terms and conditions.
No no no no no

The fact that you can (apparently) already sign up means that they should be considered to be "up and running", therefore they should have basic information available on-line (FUP, support contacts, T&Cs, addresses & phone numbers, etc).

I'd never sign up for any service if there was no T&C's available (not just ISP, but any type of service) - the fact that this is a start-up makes it even more important, as they haven't yet built up any positive reputation or consumer confidence yet (and by taking on the V21 name, they've only made that more difficult).

Why would any sane person sign up to a brand new ISP without any idea of their T&C's, and without any idea where they are based? And without the protection offered by DIrect Debits. And what about support contact information, even if it's only needed during set-up?
 

MrJ

Pro Member
... tbh - they really shouldn't of released the site when it is being built up... though i'd imagine they did this rather quickly to grab any customers looking to V21 to see what was wrong with their connections

it's all about grabbing the oppertunity of making a sale, not everyone cares about terms first, though contacting them i would have thought that would matter
 

Mel

ULTIMATE Member
If you are completely unrelated to the old V21, then I wish you good luck.

I'd question the wisdom of taking over the name of an ISP with such a poor reputation though - it will be difficult to shake, even if you have nothing to do with them.

Steve Kaye, Twone and Kevin Baignent



The first ever internet service provider that gives a 100% promise to stop all access to porn and bad language online goes live next week.


The idea is the brainchild of Steve Kaye and Kevin Baigent from Southampton who have spent the last year putting the project together to keep kids safe on the net.
 

Kevin_B

ISP Rep
No no no no no

The fact that you can (apparently) already sign up means that they should be considered to be "up and running", therefore they should have basic information available on-line (FUP, support contacts, T&Cs, addresses & phone numbers, etc).
These willl be placed on the site over the 24 hrs however the T's and C's are already available during the signup, and they will also be available on the home page later today.
 

Kevin_B

ISP Rep
That's us

Yes that's us, I'm the one on the right :eek: and believe it or not Steve Deacon is in the middle ( although he was digitally modified a bit :rolleyes: ).

I have said a few times in other threads before today that I was one of the original founders of v21.co.uk Ltd

The point of my comments earlier are the same though. Although we would love to see our old customers return we do not hold their details and will not be playing the same games that Biscit and others have done in the past.

We will have a regular presence on the forums and will also re create the v21 forums that proved so successful
 

furry_gizmo

Regular Member
So, other than stopping porn and bad language, neither of which I resort too, what have you to offer that makes you different to Fast4? Why should anyone choose you over them?
 

JeffShepherd

Pro Member
True BUT before signing up for anything I would want to read exactly what I was signing up to plus I would never sign up for an account without the safety of the Direct Debit behind me as I had far too many billing issues with V21 although they were good enough to refund me (no interest though), and the other thing I'd want to know would be could I get my original email address back or has that gone forever?

Wait untill the website is finished then and you will be able to read the terms and conditions.

It has been stated that this is not a take over of customers or former customer contact details, so if you are quick in signing up you would be able to get the email address of your choice.

It has to be noted this is a new company that is just using the v21 name and so previous problems that people had just don't count anymore.
 

JeffShepherd

Pro Member
No no no no no

The fact that you can (apparently) already sign up means that they should be considered to be "up and running", therefore they should have basic information available on-line (FUP, support contacts, T&Cs, addresses & phone numbers, etc).

I've been to the v21 website and there is nothing there....not even a sign up page.
 

Paulplex

ISP Rep
New V21 Webpage


Yup, there is a new site for V21 (although nameservers was only changed at lunchtime today so you might need to wait for a bit for DNS propogation to complete on the DNS servers you reference) and I'm glad to hear some praise for the logo - my slow computer rendered that after far too many hours: but Bryce 6 is slow when you've got 150 light sources pointed at your object :laugh:

I appreciate the comments suggesting that the site should not have been up if not complete: I mistakenly uploaded the 'in progress' index pages overwriting a holding page I'd put up :eek:

Incidently, signup links and terms and conditions are now on the front page where they belong - so you can find out more about the packages before you commit to them and the page layout will be changing again shortly to put some content on beyond the signup links - including a statement about what the new V21.co.uk is all about and its impact on older V21 customers.

There is no such thing as 'bad' publicity: provided the V21 site can provide good packages and services and is clear about how these packages and services work, the fact that so many people know of the URL www.v21.co.uk means there is a good opportunity here to make right what has been so wrong for the past five months.
 

Kevin_B

ISP Rep
I've been to the v21 website and there is nothing there....not even a sign up page.

The DNS was only moved over earlier today so you will find that some ISP's name servers aren't pointing at the correct place at the moment. However it won't take long for everyone to see the site.
 

Mel

ULTIMATE Member
Yes that's us, I'm the one on the right :eek: and believe it or not Steve Deacon is in the middle ( although he was digitally modified a bit :rolleyes: ).
Well I wouldn't have guessed, but I very nearly changed the caption to Steve Deacon? :p when posting that since he wasn't included in the picture :laugh:
 

Kits

Super Moderator
Staff member
ISPreview Team
So, other than stopping porn and bad language, neither of which I resort too, what have you to offer that makes you different to Fast4? Why should anyone choose you over them?
They are connected in MPO
 

Agrajag

ULTIMATE Member
all our services are rolling monthly contracts that can be cancelled at any time.
One good thing at least. Another is that the word "Unlimited" doesn't appear anywhere, honest as well.

Just what are your limits BTW, it doesn't state anywhere what you would see as acceptable/fair/heavy usage. I assume you do have a fair use policy?
 

Kits

Super Moderator
Staff member
ISPreview Team
Wait untill the website is finished then and you will be able to read the terms and conditions.

It has been stated that this is not a take over of customers or former customer contact details, so if you are quick in signing up you would be able to get the email address of your choice.

It has to be noted this is a new company that is just using the v21 name and so previous problems that people had just don't count anymore.
since when did a selling Director restarting be a new company. Totaly new people incharge would agree with you but this is not new people in charge.
 

Paulplex

ISP Rep
One good thing at least. Another is that the word "Unlimited" doesn't appear anywhere, honest as well.

Just what are your limits BTW, it doesn't state anywhere what you would see as acceptable/fair/heavy usage. I assume you do have a fair use policy?
FUP's - if the connection truely is 'unlimited' then they aren't required and since EurISP don't impose a limit technically V21, Fast4 or any other ISP reselling EurISP's network wouldn't need one for that.

Technically, the fair usage policy is 'use it as much as you like'

...however, as you're no doubt aware, if you're contended at an exchange with other users doing exactly that, you'll note a slower connection as a result - so I expect that is something that will be looked into if only to safeguard the customers connecting.
 
Top
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £21.00 (*25.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: £50 Shopping Voucher
  • TalkTalk £21.95 (*36.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Plusnet £21.99 (*34.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: £75 Cashback
  • SSE £22.00
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited (FUP)
    Gift: None
Prices inc. Line Rental | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. BT (2538)
  2. FTTP (2259)
  3. FTTC (1679)
  4. Building Digital UK (1618)
  5. Politics (1448)
  6. Openreach (1433)
  7. Business (1261)
  8. Statistics (1115)
  9. FTTH (1107)
  10. Mobile Broadband (1059)
  11. Fibre Optic (978)
  12. Ofcom Regulation (925)
  13. Wireless Internet (921)
  14. 4G (919)
  15. Virgin Media (871)
  16. EE (606)
  17. Sky Broadband (602)
  18. TalkTalk (587)
  19. Vodafone (535)
  20. 3G (418)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules