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Check Your Online ISP Account

I have just checked my statements for the past year, the time I have been on a new contract. My monthly cost should be £27.49 (Fixed £16.48, Line Rental £11.01):
Dec 2010 and Jan 2011 £27.49; Feb £28.49; Mar £28.49; April £33.49 (£4.99 refunded after complaint); May £27.90; June and July £27.48; Aug £33.49(£4.99 refunded, again after complaint); Sept and Oct £27.48; Nov and Dec amounts higher but correct due to increase in line rental.
At the end of the day, I am only about £3.50 out of pocket. However, if I hadn't complained about the overcharges in April and August and I wouldn't have done if I had not checked my statement online, I would have been £13.50 out.
The point really is, that my ISP boasts 1 million plus customers and if the mistakes in my statements are mirrored across the board, then my ISP could be a substantial sum to the good. So go on, if you dont usually check your account online, do so now and you might get a big surprise.
 
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I doubt that's 1 million active "broadband" customers, or indeed even close, as if it was then we'd know about it and Supanet would be much better recognised than they are now.

Anyway you make an excellent point about keeping an eye on bills, not just for ISPs but generally. Companies do make billing mistakes, although rarely as frequently as Supanet does (well.. there is TalkTalk), so it's always important to check up. An interesting debate is whether or not repeated mistakes constitute a breach of contract on Supanet's part.
 
Just an update. All overcharges are to be refunded, AV package (and the charge for it) removed, line-rental reduced and cost of broadband package also reduced. Not a bad days work.

Will still leave at the end of the contract
 
Nicely done roamin :) . You should sleep a bit better this weekend.
 
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