I have just checked my statements for the past year, the time I have been on a new contract. My monthly cost should be £27.49 (Fixed £16.48, Line Rental £11.01):
Dec 2010 and Jan 2011 £27.49; Feb £28.49; Mar £28.49; April £33.49 (£4.99 refunded after complaint); May £27.90; June and July £27.48; Aug £33.49(£4.99 refunded, again after complaint); Sept and Oct £27.48; Nov and Dec amounts higher but correct due to increase in line rental.
At the end of the day, I am only about £3.50 out of pocket. However, if I hadn't complained about the overcharges in April and August and I wouldn't have done if I had not checked my statement online, I would have been £13.50 out.
The point really is, that my ISP boasts 1 million plus customers and if the mistakes in my statements are mirrored across the board, then my ISP could be a substantial sum to the good. So go on, if you dont usually check your account online, do so now and you might get a big surprise.
Dec 2010 and Jan 2011 £27.49; Feb £28.49; Mar £28.49; April £33.49 (£4.99 refunded after complaint); May £27.90; June and July £27.48; Aug £33.49(£4.99 refunded, again after complaint); Sept and Oct £27.48; Nov and Dec amounts higher but correct due to increase in line rental.
At the end of the day, I am only about £3.50 out of pocket. However, if I hadn't complained about the overcharges in April and August and I wouldn't have done if I had not checked my statement online, I would have been £13.50 out.
The point really is, that my ISP boasts 1 million plus customers and if the mistakes in my statements are mirrored across the board, then my ISP could be a substantial sum to the good. So go on, if you dont usually check your account online, do so now and you might get a big surprise.
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