hindjuli
Member
Hi all,
Please could I trouble you all for some advice - I live in Poole and Cityfibre completed their network build near me a while back. The availability checker on Cityfibre's website as well as those on of the ISPs on their network show availability of service for all of the houses along my road except for mine and after querying this with them, they stated this was because I live in a flat - however my property is most certainly a house which I mentioned in my reply but I've had no response from customer services since despite sending further emails etc.
Has anyone faced a similar issue? I don't know where or who to go to from here in order to get my property type corrected on their database. The only thing I can think of with regards to how they've classified my property is that the house number has a letter in it though that seems ridiculous! If this really is the case though, I imagine a fair number of people would be affected.
Thank you very much in advance for your help!
Please could I trouble you all for some advice - I live in Poole and Cityfibre completed their network build near me a while back. The availability checker on Cityfibre's website as well as those on of the ISPs on their network show availability of service for all of the houses along my road except for mine and after querying this with them, they stated this was because I live in a flat - however my property is most certainly a house which I mentioned in my reply but I've had no response from customer services since despite sending further emails etc.
Has anyone faced a similar issue? I don't know where or who to go to from here in order to get my property type corrected on their database. The only thing I can think of with regards to how they've classified my property is that the house number has a letter in it though that seems ridiculous! If this really is the case though, I imagine a fair number of people would be affected.
Thank you very much in advance for your help!























