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Cityfibre build times?

ian27

Member
I've read in multiple places that CityFibre will take a couple of days to a couple of weeks to roll out in a street, but they have been going for MONTHS in our area (North Tyneside).

They rock up for a few days/a week and do a bit. Disappear for a bit, come back and do a bit more. Disappear, then loads of spray paint appears over every imperfection in the roads/paths (to be fair they are appalling in places), these then eventually get fixed and look top notch. Then it rinses and repeats.

From what I can figure out, they must have different teams for (1) traditional trenches, (2) narrow trenches, (3) sticking the spool of wires into the cabs/installing the cabs and (4) pulling cables through Openreach ducts. It all seems VERY inefficient.

Is this others experience?

I'm not complaining, just everything I have read said a few weeks and I was expecting a swift rollout.
 

Mark.J

Administrator
Staff member
ISPreview Team
CityFibre typically spends quite a few months to ensure a reasonable level of initial coverage before they actually put all of that live. So while the physical build in a specific location may complete in a couple of weeks or so, albeit sometimes longer - depending upon various factors (or complications), you'll still be waiting a while for the network itself to become 'Ready for Service' (RFS).

On top of that, the network itself sometimes becomes RFS before an ISP has agreed to serve the area, which can create a delay. There's currently a bit of a debate about whether an area can even be considered RFS if no ISP has agreed to supply a service to customers there.
 

ian27

Member
Hi Mark,

I was referring to an actual single street. They are doing the "main" road in stages looking at the civils plan on the local authority planning portal, but they keep coming back to our streets (some with <20 houses). And im talking about proper roadworks each time, mini diggers, colourful language and all :LOL:
 

Meatball

Top Member
In Crawley the same is occurring. Whilst you might expect co-ordinated works there appear to be different phases probably impacted by resource, equipment, road closures/restrictions and stores. I have seen all these elements as separate activities sometimes weeks apart in no particular order for civils:
  • Local Distribution cabinets and Footway boxes
  • Road crossings
  • Main duct lines with coils of micro duct partially laid over and coils buried in grass verge
  • Micro duct to OR poles
  • Micro duct coils dug up, micro duct laid out to premises (less than 2 inches) Toby boxes installed and pavement reinstated.
  • Grass verges restored to various states
  • ASN bracket on pole
  • ASN installed on pole
  • Galvanised protection on pole
  • Fibre cabling completed to pole

Civils work really started in January 2021. Not aware of any live customers yet. So Cityfibre do not appear to be releasing whole or part of an estate.
 

Pheasant

Regular Member
There's currently a bit of a debate about whether an area can even be considered RFS if no ISP has agreed to supply a service to customers there.

In theory the last mile distribution network could have ‘the lights on, but nobody home’ for weeks or many months...

Surely that’s not RFS until a customer can actually order a service over that network.
 

Mark.J

Administrator
Staff member
ISPreview Team
I'd tend to agree, but from the investors' perspective, the operator only needs to report what parts of their network have been completed and are live for partner ISPs to sell over.
 

Gandi69

Top Member
I’ve been following the city fibre build across my city (Wolverhampton). It began back during summer 2020 if memory serves. They seem to have started on the West of the city and work back towards the east.
They installed the fibre my area over about 2 weeks in July but the service is still not available and probably won’t be for a long time yet.
 

baby_frogmella

Top Member
I think its a very good idea not to get too fixated on timescales when it comes to FTTP rollouts. In my street for example, Cityfibre installed their FTTP cabinet, fed the ducts with fibre and then disappeared for nearly a year before it showed up as RFS for my property. Luckily I already have Openreach FTTP (On Demand) installed from 2017 so wasn't too fussed, though I was curious as a cat to know how long it would take Cityfibre to finish their install. Cityfibre have even opened a stall in our local Morrisons to encourage takeup (through resellers of course) and are offering a prize draw to win £1000 worth of shopping if you fill out their form at the stall.
 

GTGG

Member
I've read in multiple places that CityFibre will take a couple of days to a couple of weeks to roll out in a street, but they have been going for MONTHS in our area (North Tyneside).

They rock up for a few days/a week and do a bit. Disappear for a bit, come back and do a bit more. Disappear, then loads of spray paint appears over every imperfection in the roads/paths (to be fair they are appalling in places), these then eventually get fixed and look top notch. Then it rinses and repeats.

From what I can figure out, they must have different teams for (1) traditional trenches, (2) narrow trenches, (3) sticking the spool of wires into the cabs/installing the cabs and (4) pulling cables through Openreach ducts. It all seems VERY inefficient.

Is this others experience?

I'm not complaining, just everything I have read said a few weeks and I was expecting a swift rollout.
Ian, you can always email them. Unlike the big ISPs who essentially don't take questions about WHEN something will happen and fob you off with the standard nonsense I've had some success in getting rough timelines for things.

They are overrunning in my area and absolutely need to pull their finger out. A small portion of where I live has been done. The crews have buggered off elsewhere and now I'm still waiting!
 

Gandi69

Top Member
as soon as it arrives by me I’m going for it. FTTC for me, does get a little tiresome at sub 50mbit especially when big downloads for work and personal use are due.
That said I’d rather suffer an ok latency slow connection than go back with Virgin Media even if they offer 500-1gb here now simply for the cost and massive over utilisation issues
 
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