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CityFibre is on my street but 2 years later still no service

seb101

Member
Hi all,

Interested to get your input on something. 5 years ago CityFibre made a huge fanfare about bringing 'Gigabit FTTP' to Cheltenham, something I had been waiting for eagerly. So I was extra thrilled when their build maps showed that the fibre would be running directly along my street. I watched them lay the cables from my windows, and then waited patiently for nearly 3 years until they finally launched the service (https://www.ispreview.co.uk/index.p...1gbps-full-fibre-goes-live-in-cheltenham.html) only to be disappointed that they only offered 'Business' services.

I have verified that indeed, my street is enabled and CityFibre's ISP partner GigaNet is happy to provide me with 500mb symmetric FTTP fibre on the business package for an eye watering £250 per month PLUS VAT!!. However their Residential services are not listed as being available.

When I contacted GigaNet about why this was, they sent me a very detailed response which stated that CityFibre would not permit them to offer residential services on this network but that CityFibre would soon be bulding another network in Cheltenham that would carry residential services but they were unsure if this would cover my street.

So last month I was again excited to learn CityFibre were proceeding with this 'second rollout' of Fibre in Cheltenham (https://www.cityfibre.com/news/chel...boost-cityfibre-announces-30m-town-wide-roll/) but then immediately disappointed to see that their new rollout did not involve my street (as far as their online checker is concerned). I guess this is somewhat understandable, why would they want to re-cable a street they've already laid fibre down.

So now I'm confused about whether my home will ever get the residential FTTP service. Is it common for CityFibre to install seperate Business and Residential infrastructure and strictly seperate access? Or is it more likely they will enable residential access on the original fibre network once they have a wider residential customer base?

I've twice contacted CityFibre for their answer to this and received no reply.

Thanks.
 
2 years omg :rolleyes:

Apparently openreach are building out my town, but I see no evidence of it at the moment. I even asked on the local FB group and nobody has spotted any Openreach/Contractors doing fibre work. I think we're being lied to.

I have literally no idea why CityFibre would lay two fibre networks in the same town. It's not like business fibre will use different cables or something.
 
The original build was Dark Fibre, so that's only for businesses and the public sector (leased lines, biz grade FTTP etc.). This is effectively their core fibre network in the area, which is different from a street-by-street residential build (but it is a foundation piece for that).

However, it does seem unusual that they'd run such a fibre and then not go back to do the residential deployment too. They've been able to do this in other areas where this has occurred, so there must be some issue with your specific street that we're not seeing.
 
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The original build was Dark Fibre, so that's only for businesses and the public sector (leased lines, biz grade FTTP etc.). This is effectively their core fibre network in the area, which is different from a street-by-street residential build (but it is a foundation piece for that).

However, it does seem unusual that they'd run such a fibre and then not go back to do the residential deployment too. They've been able to do this in other areas where this has occurred, so there must be some issue with your specific street that we're not seeing.
Thanks Mark, that's useful information.

Hopefully this is coming soon then. It just seems an awfully long time since CityFibre were doing all their PR when they needed to dig up our streets, promising superfast residential broadband. 5 years later there is still no published information on when it's coming.
 
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