rtho782
Regular Member
Cityfibre supposedly have a "fully redundant" network.
Ipswich (yes, the whole town) went offline at 0115 on the 11th Nov, and was restored just over 24 hours later. At the time I was with Giganet, who were pretty useless, taking over 1hr 20m to answer the phone on saturday.
It turned out to be a fibre break, Yayzi posted an update on their status page which still shows now: https://yayzibroadband.site24x7statusiq.eu/
It was restored about 0120 on the 12th Nov, so a little over 24 hours later.
13th was migration day, I was supposed to move to Yayzi with an engineer visit 0800-1200 (to replace ONT, going to a >1G service). CF never turned up. Yayzi managed to activate me sans visit at about 1445, so I was offline for another ~14.5 hours. Still no 2.5g ONT, not quite sure what is happening there, apparently as my connection is "committed" rather than "completed" there is nothing that can be done right now.
Now on the 15th, CF are down again (apparently for all of Ipswich again) from ~1900.
Yayzi tell me that CF support for them stops at 1700. So they aren't really sure what is going on.
At this point the whole lack of support is a bit of a joke. At least Yayzi respond to me, but can a wholesale network really be run on a 9-5 basis? Is this amount of downtime really acceptable?
Annoyingly it's this or Vermin Media for me, but I'm seriously contemplating switching back.
Ipswich (yes, the whole town) went offline at 0115 on the 11th Nov, and was restored just over 24 hours later. At the time I was with Giganet, who were pretty useless, taking over 1hr 20m to answer the phone on saturday.
It turned out to be a fibre break, Yayzi posted an update on their status page which still shows now: https://yayzibroadband.site24x7statusiq.eu/
It was restored about 0120 on the 12th Nov, so a little over 24 hours later.
13th was migration day, I was supposed to move to Yayzi with an engineer visit 0800-1200 (to replace ONT, going to a >1G service). CF never turned up. Yayzi managed to activate me sans visit at about 1445, so I was offline for another ~14.5 hours. Still no 2.5g ONT, not quite sure what is happening there, apparently as my connection is "committed" rather than "completed" there is nothing that can be done right now.
Now on the 15th, CF are down again (apparently for all of Ipswich again) from ~1900.
Yayzi tell me that CF support for them stops at 1700. So they aren't really sure what is going on.
At this point the whole lack of support is a bit of a joke. At least Yayzi respond to me, but can a wholesale network really be run on a 9-5 basis? Is this amount of downtime really acceptable?
Annoyingly it's this or Vermin Media for me, but I'm seriously contemplating switching back.























