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Clarification and connection problem solving tips

NDO

ISP Rep
Hello

Firstly - a bit of clarification -
Its 250 hours @64k or 125 hours @128k (as it uses two channels) carefull setting on your ISDN equipment can increase this time.

for those experiencing connection problems -
If it shows as a connection in your logs (ie on our www.secure.ndo.com website) then you are connecting to our system and being rejected by the Radius (authentication system) - this is normally for any of the following reasons:

1. Your username/password is incorrect - sounds obvious but worth checking - passwords are CaSe SeNsItIvE.

2. Your are dialling from a number different to the number you gave us at signup - we use CLI checking - the number registered with us can be changed at - www.secure.ndo.com

3. You are withholding your CLI number - if the CLI is not presented we do not allow you to connect. To test this please set your Terminal Adapter/Modem to dial your mobile phone - if the number is displayed - check this again at www.seucre.ndo.com to see that it matches the number you gave us.

4. you are calling outside of your hour window:
a) Anytime - 24/7
b) Off-peak - 7pm to 6am and all weekend
c) NightTime - after 10pm to 6am 7 days a week.
Outside of these times connection will fail.

--

If you have tested - and it is none of the above - please call our Technical Support on 0870 200 2230 who can check with the Radius logs and see the reason why connection may have failed and also guide you through configuring your equipment. Best times to call are between 9am and 7pm.
 

jester44

Casual Member
perhaps this should also be included on you homepage services advert? because it looks very different from there.
 
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