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Clive selley email

jlrowe

Casual Member
Dear Sir,

Please excuse the direct email, I have already contacted openreach support twice and get the stock response of:

"We don't have any plans to upgrade your area right now, but we can keep you up to date when things change."
A few months ago there was a flurry of FTTP work, which included enabling all poles in my vicinity, digging up a cul-de-sac and extensive duct unblocking and duct laying work. I have checked a number of addresses in *all* directions, and I am surrounded by properties which are FTTP enabled and available to order.

I WFH, go running every lunchtime and an unhealthy obsession with CBT spotting means that I was very impressed that most properties were available to order within a couple of weeks of the CBT appearing - very well done.

Unfortunately, 4 poles on our street have been missed. Each pole has an associated chamber and cover, so I guess there should be ducting in place - although the condition is of course unknown by myself.

So, this is a situation where I am in the middle of an FTTP enabled area (not on the perimeter - where builds may be paused), and therefore to a moderately informed person such as myself, it appears to be an oversight.

I will be most grateful if someone can investigate and hopefully instigate a 'fill-in' of FTTP provision.

Yours Sincerely,
JJ
 
Any luck ,I had a similar situation and open reach resolved my fibre issue within 7 days ,only for BT to muck up my order as I was in contract
Hopefully you get a satisfactory result
 
Try this contact form (they've hidden it from direct access):

Select the drop-down option "I cannot get fibre but my neighbours can".

Keep it brief: just give the addresses of the nearest properties where FTTP is available (use the BT wholesale checker to confirm)
 
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