I see nothing has changed...
I'd recommend calling an exorcist....
It took me about a year to finalise my account, at least I think it's finally over... I eventually calculated my final bill myself and sent it with a cheque and a covering letter telling them to cut the threats and take me to court, I'd invite the press.... I didn't leave tiscali cos of a crap connection, that bit actually worked fine when I left, it was the billing screw ups that bred whenever I pointed one out, I got sick to death of the hassle.
Getting on tiscali, which was then WOL, should have been a warning, took them three weeks, they refused to pay compensation, blaming BT, I even had to find out what my phone number was for them (moved into a flat with cut off line) as that was beyond them, a telco that can't get info that's available to joe public from BT?