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Come on NDO!!!

hugh88

Pro Member
Anyone else with these problems?

Tried to sign up to 128 Anytime yearly option, only you discover you can't after filling in all registration details.
Ring CS who say enter your card details on the account & they will manually debit the £219.99.
Few hours later, nowt happens, so ring CS again. A really clueless lady says there is no such thing as a yearly option. I say there is. After lots of holding she decides there is & says the only way to pay is by cheque - fax a copy & we'll activate you.
Fax a copy, few hours later no news. Call CS, fax still in machine! A more helpful person says forget that we'll take the total from your card.
Guess what, they take £19.99, the monthly option! Fed up of calling I emailed over 24 hours ago, no reply, no action.

This really is not the way to attract new customers now is it!!!
 

NDO

ISP Rep
Unmetered Singup

Hi Hugh88,

Apologies for the way your request was dealt with.

We launched our new site last week and unfortunately it included some payment options which are due to be released soon, but have not been released yet for online sign-up and we failed to remove the links of the site before launch. Hence the confusion. We have now removed those options, as they are not available.

I am pleased to inform you that we have refunded you the £19.99 we took as we were changing our billing system to cope with yearly payment on the Home Anytime 128 package. We have now charged your card with £219.99.
You can look at your order status online (www.secure.ndo.com).

Once again except my apology.

Regards
Chirag
 
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