i had similar experience... if it works its perfect.. if there is a problem... its like a dysfunctional nursery ...Had a horrible experience.
Booked an appointment for the 9th of November and they came to install it.
Had no internet for 4 days and was told it’s an issue with the telephone pole.
I called every day during those 4 days and on the 4th day I was told my equipment wasn’t activated. They activated it and I had a live connection for a whole 2 days.
They sent an engineer, I guess they didn’t communicate with the engineer team that it’s been fixed. The engineers disconnected me and I had no internet for another 7 days.
Yesterday another engineer came and fixed the issue the first team created.
Called up today for compensation and they offered me £21. Wasn’t that happy with that so they increased it to £42, still wasn’t happy but accepted it.
Just hope no more engineers come due to lack of communication between teams/ departments.
Other than that the speed is amazing and price is great too
Already posted this on another thread but was meant to post it on this one