muckers
0
I know there's another thread on this, but I didn't feel comfortable bumping a thread nearly a month old. ^^;
So recently, our service with PlusNet has gone downhill. We were attracted by a great looking deal - £14.99, 2meg unlimited broadband. Much better than what we had on Wanadoo (we were still on the old 512k speed - they wanted to charge us to upgrade, whereas new customers got it fast straight away..) and the no limits was very appealing, particularly to myself since I download a lot via P2P, IRC, and browse the web a lot as well.
We signed up, and within a week we were connected. Everything was great - fast speeds, and I was loving the lack of bandwidth restrictions.
But then it all started to go wrong - the Internet would time out every 20 minutes or so, and would take 5 minutes to get back on track again. Speeds had slowed down to more than *half* what we were paying for, and P2P speeds had gone from 170k/s + (with good seeds) down to 15k/s, even with many seeds.
At the start of this month, the last straw came when playing games online - the connection would be interrupted due to a timeout, which was very frustrating.
So I went onto the PlusNet website to see if it due to some maintainance or something, and nothing. Just out of interest, I checked out the specifications of our package (the Plus package) and lo-and-behold the source of the problem.
PlusNet had introducted a 3gb/month Peak usage limit (peak being 4pm - midnight, though elsewhere it's quoated as 8am - midnight which is very confusing) without telling any of there existing customers. We certainly weren't aware of it, and neither were several friends, all of whom were experiencing similar problems with their PlusNet connections.
We were VERY annoyed indeed. We can understand them introducing limits to cut down strains on servers but for God's sake at least tell your existing customers! That way, we can move if necessary!
This was the first we'd heard of it, and checking out the reviews on the ISP Review site, many other people have similar complaints as well.]
This is very poor customer support.
As a result, we're migrating from PlusNet as soon as we possibly can (which is in another 5 months).
So I'll make this thread have two purposes:
I've heard good things about Euro1Net, and the paying for your contract up front doesn't bother us too much.
At the end of the day, we're after unlimited broadband, on at least 1 meg. At a good price, too.
Any other suggestions (or opinions on Euro1Net) welcome. ^_^
So recently, our service with PlusNet has gone downhill. We were attracted by a great looking deal - £14.99, 2meg unlimited broadband. Much better than what we had on Wanadoo (we were still on the old 512k speed - they wanted to charge us to upgrade, whereas new customers got it fast straight away..) and the no limits was very appealing, particularly to myself since I download a lot via P2P, IRC, and browse the web a lot as well.
We signed up, and within a week we were connected. Everything was great - fast speeds, and I was loving the lack of bandwidth restrictions.
But then it all started to go wrong - the Internet would time out every 20 minutes or so, and would take 5 minutes to get back on track again. Speeds had slowed down to more than *half* what we were paying for, and P2P speeds had gone from 170k/s + (with good seeds) down to 15k/s, even with many seeds.
At the start of this month, the last straw came when playing games online - the connection would be interrupted due to a timeout, which was very frustrating.
So I went onto the PlusNet website to see if it due to some maintainance or something, and nothing. Just out of interest, I checked out the specifications of our package (the Plus package) and lo-and-behold the source of the problem.
PlusNet had introducted a 3gb/month Peak usage limit (peak being 4pm - midnight, though elsewhere it's quoated as 8am - midnight which is very confusing) without telling any of there existing customers. We certainly weren't aware of it, and neither were several friends, all of whom were experiencing similar problems with their PlusNet connections.
We were VERY annoyed indeed. We can understand them introducing limits to cut down strains on servers but for God's sake at least tell your existing customers! That way, we can move if necessary!
This was the first we'd heard of it, and checking out the reviews on the ISP Review site, many other people have similar complaints as well.]
This is very poor customer support.
As a result, we're migrating from PlusNet as soon as we possibly can (which is in another 5 months).
So I'll make this thread have two purposes:
- To complain about PlusNet
- To ask for a recommendations on a new ISP
I've heard good things about Euro1Net, and the paying for your contract up front doesn't bother us too much.
At the end of the day, we're after unlimited broadband, on at least 1 meg. At a good price, too.
Any other suggestions (or opinions on Euro1Net) welcome. ^_^























