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Confused in regard to switching provider procedure.

Hi.

I've never switched provider before, having been a very long term AOL user, but they decided to up their price by £5 this month so I'd be paying a ridiculous £22 a month for bog standard broadband.

Unfortunately I rent so can't swap the line rental which is currently BT and seeing that pretty much no broadband supplier will provide broadband without also being forced to switch their line rental to I've decided to switch to the bog standard BT Broadband package (less than half the price of my impending AOL bill!)

I'm unsure about the procedure for switching though and would just like to clarify if this is the best way of doing it.

1) Phone AOL and ask for MAC code.
2) Register for BT Broadband online.
3) Phone AOL and terminate my internet from them.

Is this correct? I read that in some cases I don't even need to phone AOL as BT will sort out the MAC code and terminate my contract with them? But I'd rather be on the safe side as I've read some horror stories about not "officially" getting a MAC code yourself.

Thanks.
 
Last edited:
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The notice period is normally around 30 days but that's just an administrative aspect that you can't really avoid, although it won't stop you migrating in your own time.

Generally you are correct about getting the MAC and then putting the order in with your chosen ISP, although you don't have to pick BT itself as there are still some other BTWholesale based ISPs around like PlusNet, IDNet and Zen Internet etc.. so take a look at those too.

Note: PlusNet usually advertise broadband and phone bundles but you can take standalone broadband from them too, it just adds an extra bit on the cost / setup fee. PlusNet are also owned by BT, although they work somewhat independently.
 
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