Sponsored Links

Confusing Superfast availability at new rental

Kashinoda

Casual Member
I've been looking at broadband for my brother's new place in Brighton & Hove. We foolishly did not check what sort of speeds were available before signing the tenancy agreement as he's living in a central area and I wrongly assumed Superfast would be available as a minimum.

To my shock I'm only seeing packages offered for 10Mpbs. I checked his address on the BT Broadband Availability Checker and it says Superfast is available, unless I'm reading this wrong?
6km1ZGF.png


It's a basement flat, all the other flats at the same address (and other houses that I've checked on the same road) can get Superfast.

The one exception I've found is UtilityWarehouse which offer their ultra package and say we can get 73Mpbs. I'm wondering if they have that wrong or everyone else does.
 
Looking at that postcode, a few random addresses show availability as 'waiting list'

I'm no expert at these things, but suspect your issue will be that the cabinet is full and they don't have capacity to add more FTTC customers at this time. Not surprising since that postcode appears to show loads of addresses that have been split up into separate flats which would put additional demand on the Openreach cabinet.

Your options are probably going to be to put up with ADSL or explore options like 4G or 5G Broadband instead.

UW May accept your order, but leave you waiting an unknown amount of time to get connected. Or they may refuse later in the order process.
 
Isn't the availability shown on the checker only related to WBC SOGEA? I.e. broadband without a landline. You're likely correct regardless I fear.

I have found a few more lesser known ISPs offering it, I may ring a few up. In the meantime I'll probably need to sort a DrayTek router out for some load balancing with 4G.

Thanks

EDIT: I see now that FTTC with landline is no longer sold so it is indeed a waitlist issue, bugger!
 
Last edited:
Sponsored Links
I've been looking at broadband for my brother's new place in Brighton & Hove. We foolishly did not check what sort of speeds were available before signing the tenancy agreement as he's living in a central area and I wrongly assumed Superfast would be available as a minimum.

To my shock I'm only seeing packages offered for 10Mpbs. I checked his address on the BT Broadband Availability Checker and it says Superfast is available, unless I'm reading this wrong?
6km1ZGF.png


It's a basement flat, all the other flats at the same address (and other houses that I've checked on the same road) can get Superfast.

The one exception I've found is UtilityWarehouse which offer their ultra package and say we can get 73Mpbs. I'm wondering if they have that wrong or everyone else does.
There seems to be conflicting information being returned by both the wholesale and openreach availability checkers for this cabinet. There should be availability for all addresses but some are showing waiting list, yet if you select the actual DSLAM address from the drop down (o/s 8 Holland road , streetside DSLAM cab Naairn) it returns super fast is available. This is a case worth feeding back to openreach using the contact us link on their website.
 
There was a situation recently posted about on TBB where the capacity issues were to do with the copper cable and not the cabinet - there weren't enough functional pairs between the DP serving the premise and the cabinet to provide a service.
 
You’ve chopped off the final column in the screenshot. I’m guessing it shows waiting list.
if you want FTTC broadband no one else is going to be able to offer it until this shows as available - any that say they can do it now will likely have an issue once the order is placed.

I would just keep checking this daily and nope capacity is added or someone cancels their line.
 
This happened a few years ago where I live - I already had FTTC but wanted to migrate from one Openreach FTTC ISP to another and couldn't because of capacity, all the checkers would come back with ADSL only. It took a couple of months to resolve, and was fixed by Openreach adding an additional little cabinet on the side of the existing cabinet.

Now that we have several FTTP providers locally, I can only imagine the new cabinet is somewhat redundant as more and more people disconnect their copper in favour of the new service, it'll be emptying out fairly fast.
 
Sponsored Links
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6027)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2440)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules