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Congested Exchange!?

According to the Nildram.net Website (and others), my telephone exchange is suffering from congestion. Would this explain the loss of sync I suffer at between 17:00-18:00 almost every week day (I'm assuming this is a peak time).

Congestion

Congestion status on this exchange is RED.

Your telephone line has been identified as being on a congested exchange. If you are receiving varying speeds between 400kbs - 2000kbs at different times of the day this is likely to be a result of the congestion issue.
A provisional date of Dec 9, 2006 has been set for upgrading this exchange.
Major Service Outages

There are no Major Service Outages on your line at this present time
 
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um, yes. that is exactly why you get low sync rates, loss of connection. nothing to do but wait til the capacity is upgraded in the exchange, until then, no way of getting a reliable connection.

btw, I saw a provisional date of Dec 9th, did they upgrade it, or have they given any specific date if they haven't?
 
No matter how contended a exchange is you should never loose sync, your problem isnt anything to do with the exchange bandwidth being contended it will be something else that neds to be looked in to
 
ah yes sorry, you would only get crap speeds from a contention problem. strange that it goes down for one hour everyday at the same time, it would appear. and works fine all other times. unless of course that isn't the case.
 
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strange that it goes down for one hour everyday at the same time, it would appear. and works fine all other times. unless of course that isn't the case.

This is actually the case, not exactly the same time every day, but between around 17:00 and 18:00 EVERY week day I loose sync. It may be that it goes for a second and then reconnects, or I could loose it completely for half an hour or so. I got an Email from AOL that could mean my problem may be solved soon...

Dear AOL Member

We will shortly be carrying out a network upgrade on your AOL Broadband connection. This work is part of our ongoing plan to ensure we continue to provide you with a high quality broadband connection and service.

You do not need to take any action as the upgrade will happen at your local telephone exchange. The work itself will be carried out on 19 12 2006 and should only cause a very short period of disruption. There could be a period of about 20 minutes when you cannot access your account, which we hope does not inconvenience you.

If you have any concerns or queries about this upgrade, please feel free to contact one of our member services team via AOL Keyword: Live Help or by phoning us on 0870 3 20 20 20*.

Best wishes

Member Services

I'll wait until this upgrade has been done before looking into the sync problem further...
 
This is actually the case, not exactly the same time every day, but between around 17:00 and 18:00 EVERY week day I loose sync. It may be that it goes for a second and then reconnects, or I could loose it completely for half an hour or so. I got an Email from AOL that could mean my problem may be solved soon...



I'll wait until this upgrade has been done before looking into the sync problem further...

That email almost certainly means AOL are unbundling your connection
see:-
http://www.ispreview.co.uk/talk/showthread.php?t=22092
 
OK it's now the 20th and I'm assuming that my line has been upgraded. There's no improvement, I still loose sync randomly between 17:00 and 1800. I can't for the life of me think of what can be causing it. :confused:

Who do I report this to? my provider or BT?

For what its worth, I'm using AOL 1 Meg through a Netgear DG834G router connected to a 3com Etherlink NIC
 
If you're having problems with your connection then you need to report it to your ISP. BT won't talk to you about adsl line problems, only your ISP.
 
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haha lol, report a problem to AOL! that is exactly the reason I avoided them. mate of mine is with AOL. he had problems at his exchange a few months ago. he reported it to AOL, and they didn't want to know. they just told him to ring BT himself, and told him it was NOT their problem.

good job one of those affected was with an ISP that DID report the problem to BTw.
 
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